Job description
Compensation Type:
Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night.

With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness.

Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach. Overview:

The Housekeeping Department Specialist is responsible for assisting in management of Housekeeping, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room productivity and overall Guest Satisfaction Scores within the Housekeeping department.

Responsibilities:

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Room assignment preparation/Inspection/PM Scheduling. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Support with training new programs operations in and contracts.

Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's. Develop employee morale and ensure training of housekeeping department personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms Ensure sign off of all Service Standards by Position competencies for Rooms division managers.

Monitor completion of the Service Standards by Position Training Checklists for hourly staff. Monitor oversold dates to ensure proper strategies for room readiness execution. Handling escalated guest situations in housekeeping department. Creating, monitoring and navigating public area projects. Tour Rooms operating departments daily, greeting employees and soliciting feedback. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.

Assist in completing the monthly reforecast in partnership with Housekeeping leadership. Monitor and support the corporate Guest Recognition Program. Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.

Ensure lost and found items are tracked and returned accordingly. Handle VIP arrival room preparation and ensure all housekeeping duties are executed accordingly Assist and maintain required pars of inventories/supplies/uniforms. Maintain large equipment inventory and repairs. Attend weekly Rooms Division meeting. Operate all aspects of the…