Housekeeping Supervisor

Hotel St Moritz by MGallery


Job Description

To work with the Executive/Head Housekeeper to ensure the efficient and cost effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care. Competently and confidently direct the Housekeeping Department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.

Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.
Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.
Inspect rooms and manage team productivity in line with Hotel guidelines.
Establish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.
Fully induct new staff into the team, department and hotel in the first week of their employment.
Ensure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
Effectively use guest feedback to improve product and service delivery.
Openly communicate with team members ensuring regular briefings occur and all relevant information is passed on.
Delegate duties so all aspects of the shift are covered
Lead by example, maintain good staff morale.
Develop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.
Manage staff within performance guidelines.
Ensure security of guest rooms and keys.
Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.
Ensure the correct handling of guest laundry and lost property
Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
Respond to special requests with a sense of urgency.
Ensure VIP rooms have correct amenities as requested by Front Office.
Ensure that the Health Safety & Environmental policies and procedures are effectively communicated to all employees, contractors and volunteers and the control of visitors to worksites.
Ensure that Department Safety Procedures and other safety information are prepared and complied with.
Ensure that Department safety plans are developed in consultation with employees.
Promote Health Safety & Environmental Management by leading by example.
Any other reasonable instruction by your Manager
When required, support the team in undertaking Room Attendant and Public Area cleaning duties.

Qualifications

3 years of previous Housekeeping experience, preferably in a luxury Hotel
You will have a real eye for detail and willing and able to uphold high standards in cleaning
You are self motivated and enjoy working autonomously
You are friendly and engaging, with the ability to communicate and motivate your team.
You can co-ordinate various tasks simultaneously
A great team player who is able to work in a physically demanding role.
Excellent English communication in written and verbal.

Additional Information

Permanent, guaranteed 30 hours per week. Varying day / evening shifts with shifts over weekends and public holidays. $31.52 per hour.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know