Job Description
CONSTITUENTS
§ Guests
§ Employees
INDICATORS OF SUCCESS
§ Achievement of customer satisfaction and loyalty goals
§ Cleanliness of rooms
§ Number and type of rooms cleaned each day
AREAS OF RESPONSIBILITY
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
§ Supervises the completion of short notice requests for rooms
§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
§ Inspects all check-out/stay over rooms for adherence of Brand’s standards
§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritises special cleaning requests (VIP rooms, check-in)
§ Ensures security of keys and pagers
§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
§ Assures proper handling of lost and found articles
§ Ensures safety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their job effectively.
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
Ensures that linen closets are maintained as appropriate
§ Guests
§ Employees
INDICATORS OF SUCCESS
§ Achievement of customer satisfaction and loyalty goals
§ Cleanliness of rooms
§ Number and type of rooms cleaned each day
AREAS OF RESPONSIBILITY
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
§ Supervises the completion of short notice requests for rooms
§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
§ Inspects all check-out/stay over rooms for adherence of Brand’s standards
§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritises special cleaning requests (VIP rooms, check-in)
§ Ensures security of keys and pagers
§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
§ Assures proper handling of lost and found articles
§ Ensures safety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their job effectively.
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
Ensures that linen closets are maintained as appropriate
💡 Quick Summary
Seeking a career-building opportunity? The HOUSEKEEPING SUPERVISOR position is now open for candidates interested in the Housekeeping Jobs sector. This role in Mumbai, Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.
