Housekeeping Supervisor | K| Stars Beacon| Vashi

JOB SUMMARY To coordinate the activities of the Housekeeping Department in relation to rooms, public areas, Horticulture, Pest control etc. and to ensure that the highest level of Hospitality and comfort for the Guest Multiskilled Activities • Should posses skills and capabilities to suit the position of Desk attendant Established Duties • To abide by the mission statement • To abide by the values and rules of the Hotel • Takes daily attendance, allots work to all floor staff, housemen linen attendant and allots work as per schedule and ensures their punctuality and good grooming • Checks and clears departure rooms regularly to Housekeeping desk • Check all floors/public areas, offices and restaurant and public areas are cleaned prior to opening as per schedules • Takes daily briefings of all house man, attendants and floor staff • Checks all public area toilets, floor pantries, floor corridors, trolleys and rooms for cleanliness and maintenance • Maintains inventory of all P/A & Floors equipments and fixed assets and maintains them. • Plans /organizes maintenance and cleaning schedules • Check all engineering work, plumbing, electrical, carpentry, polishing & painting • Prepare the Housekeeping report • Maintains adequate stock of items • Co-ordinates with the control desk regarding cleaning of departure rooms VIP rooms and under repair rooms • Evenly allocates the work • Monitors Workload and shifting whenever necessary • Adopts the cleaning methods • Proper follow up of all maintenance work • Ensures thorough daily checking that public areas are not misused by staff or outsiders • Monitors consumption of Guest supplies to reduce wastage • Ensuring that rooms are checked on time for preparing proper mini bar consumption • Ensuring that maintenance given are followed up • Making report on mini bar placement for the day • Ensuring that the mini bar procedures laid down for the department, as well as the various coordinating departments are followed • Briefing so as to keep the staff up to date about the day to day activity of the Housekeeping and of the Housekeeping and the other coordinating department • Meeting the guest on regular basis, so as to ensure that encompass Housekeeping to provide the highest level service of service and commitment to Guests • Informing the Lobby Manager and security about the about the day activities • Important link between the staff and higher authority Desk Attendant • To courteously handle telephones call and give prompt service • To maintain appropriate registers • Is prompt in giving messages • Always takes the feed back after giving the messages • Is aware where the staff is distributed • Working Closely with Engineering team conveying job orders and marking job orders and marking jobs which are done • Follows up with Engineering , F& B Department or any area for recurring maintenance and messages • Filing and retrieving of the documents • Updating of records • Sending letters to Guests regarding lost and found • Preparing monthly reports • Communicates all under repair /cleared rooms to front office • Communicated with the front office as regards arrivals /departures etc • Prepares occupancy report from the floor staff • Co-ordinates discrepancy report • In charge of shift hand over and takeover