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Housing & Homelessness - Team Manager, Marketing and Support

We are seeking a highly motivated, skilled, and experienced manager to lead a dedicated team responsible for the advertising and lettings of social homes through a Choice Based Lettings system. This role is pivotal in ensuring the best possible outcomes for our residents by driving service excellence and continuous improvement.

The ideal candidate will have a proven track record of managing housing services, preferably within social housing or local authority settings. You will possess strong knowledge of housing allocations and related statutory frameworks and have experience in service improvement initiatives and implementing best practices to enhance service delivery.

You will have excellent leadership and communication skills to engage with a diverse range of stakeholders, including residents and external partners and a passion for delivering high-quality services that meet the needs of the local community.

Key Responsibilities:
• Lead and manage the team responsible for advertising and letting social housing, ensuring efficient operations that meet residents' needs and reduce void turnaround.
• Oversee the Common Housing Register Partnership, developing strategies to maximise limited housing resources and deliver the best outcomes for housing applicants.
• Review decisions related to housing allocations ensuring compliance with the Common Housing Register Allocations Scheme.
• Ensure service is aligned with the Council’s strategic objectives and can fulfil its statutory obligations.
• Drive continuous service improvements, implementing best practices to ensure exceptional service delivery to our residents.
• Ensure that performance targets are met, contributing to the achievement of key service standards.

If you have the skills, knowledge, and experience to excel in this role and are excited by the challenge of driving positive outcomes for residents, we encourage you to apply. Make an impact. Apply today!

Interviews will be conducted on Monday 28th or Tuesday 29th of October 2024.

Equality, diversity, and inclusion.

We are proud of our diversity and our distinct and vibrant communities. Our borough has a history of welcoming migrants, which is reflected in our values. You will share the values of fairness and equality that are shared across all of our services.

Our offices

We offer brand new state-of-the-art offices in the heart of the east end with great transport connections. We are right next to Whitechapel Station, putting all of London within easy reach of the town hall.

Our benefits

Our employees are put on the Local Government Pension Scheme. This is a career average salary scheme, so your pension benefits are guaranteed and do not depend on how investments perform. We pay into the fund on your behalf.

We have a generous annual leave entitlement starting at 29 working days, rising to 33 days with 5+ years' service, in addition to bank holidays and an additional 3 days at Christmas.

We positively encourage flexible working and work life balance aimed at supporting individual employee requirements within the context of meeting service needs.

We have a number of money-saving schemes, including a rent deposit scheme (which offers staff an interest free loan to help pay rent deposits) and season ticket loan scheme (interest-free loans to help staff when purchasing travel season tickets).

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, ****** orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

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