HR Administration Role

Experience : 7 to 10 years of experience in an HR operation role

Ideal Candidate :

• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration

• Strong project management skills applied in a business/corporate environment

Roles & Responsibilities :

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.

• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.

• Interface with customers regarding specific job orders, issues, improvements, escalations, etc

• Responsible for generating, maintaining, and managing strong relationships with the customer and fulfilling customer HR ops needs within the stipulated time.

• Able to handle daily activities which include customer handling, escalations, deliveries

• Identifying and leading process improvements

• Responsible for the team's performance and growth

• Responsible for ensuring up to date process documentation, change management and process & audit compliance

• Responsible for ensuring customer and management reporting & proactive projection of challenges and probable solutions

• Provide clarification of HR policies and procedures

• Manage process according to Company methodology and/or agreed transition plan

• Organize knowledgesharing sessions both within the team and cross teams

• Update all required process documentation (process maps and procedures)

• Develop, mentor, and coach junior team members

• Develop process excellence in Operation activities

• Ensuring quality and timeliness of work

• Focused, diligent, high on quality, and timeliness are the basic requirements for the role