About CloudSense

Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales processes, increasing productivity and enhancing profitability.

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About the team

You will be part of the global HR Shared Services team, which will give you the opportunity to develop new skills and gain international HR experience. This position supports the APAC HR team in all generalist HR activities, specifically advising on HR policies and practices and creating and delivering an excellent employee experience.

About the role

To be successful in this role, you will provide service excellence to managers and individuals. You will have the opportunity to globally collaborate across all HR generalist areas and have the opportunity to streamline and design processes. Your day-to-day scope will include but not be limited to, onboarding, learning and development, engagement, performance management, employee relations and off-boarding. You will be responsible for delivering the full employee lifecycle and ensuring policies are consistently implemented, and HR queries are dealt with promptly and reliably.

You will be
• Reporting to Head of HR Shared Services and working with global HRSS team on global projects as a contributor
• Working closely with the relevant HR Business Partner, supporting with administrative tasks, grievances and disciplinary cases
• Supporting your HRBP with day to day people activities
• Handling employee onboarding, probation and employee benefits
• Processing employee related letters and documentation in an accurate and timely manner
• Continuously identifying areas of improvement and proposing solutions on local and global level
• Monitoring and maintaining all people data to ensure accurate data and reporting
• Processing payroll, maintaining payroll records, ensuring compliance with payroll process and regulations, resolving payroll related issues and administering employee benefits
• Delivering of day-to-day operational tasks
• Supporting the performance management process and reward review with operational tasks in relation to payroll
• Ensuring the accurate and timely documentation of HRSS process and policies
• Advising on HR policy and process
• Working with your local HRBP to deliver the best possible employee experience
• Building excellent relationships across all levels of the organization
• Reporting on HR metrics and data, using HR system, such as starters, leavers, goal setting, performance review completion and general people data
• Updating HR policies in line with new and current legislation and informing staff of changes

Competencies: Knowledge, Skills, and Abilities

Required Skills:
• 4 – 6 years of experience in HR operations
• Minimum of bachelor's degree in Business Administration or Human Resources
• Strong understanding of HR processes and systems, including payroll, benefits administration and employee relations
• Excellent interpersonal skills and the ability to work with people at all levels, including senior leadership
• Strong organizational and administrative skills
• Working knowledge of HR systems and software
• The ability to research and analyze data to create relevant reporting
• Up-to-date knowledge and excellent understanding of employment legislation
• Ability to design clear and fair company policies
• Demonstrated ability for problem-solving
• Energetic, driven and determined
• Go-getter, can do attitude with the ability to work collaboratively as part of a global team to complete tasks to deadlines.

Desired Skills :
• Experience of working in HRSS environment is an advantage
• Knowledge of HR data analytics

Life @ CloudSense

Our offices, and the people working in them, all have their unique quirks and qualities. But they're also distinctly CloudSense. The thing that ties them together? The way we work — with clear goals, autonomy, and support — and the friendships we share. We're a technology company, but our focus is on giving people the tools they need to succeed in their careers and lives. This has to start with our own people. We want every CloudSense employee to be healthy, happy and secure — at work and at home. So we do whatever we can to make this happen.

Our Vision

To be a leading Commerce and Subscriber Management platform, making successful companies more convenient.

Our Mission

To empower our customers to compete, innovate and win subscribers by making it easier to launch, sell and fulfill.

Our Culture

Our culture is the heart of who we are. We all earned the support of each other, and we believe in a healthy respectful challenge to ensure we test and iterate everything we do. This applies to all CloudSensers, our partners and our customers.

Our Values

Trust — Innovation — Empathy — Confidence — Accountability

Some of the benefits you will love:
• Fully paid health insurance
• 24 paid leave days and birthday leave
• Additional tenure based leave days
• Wellbeing and fitness
• Tailored learning and development
• Social events
• Flexible working and summer working hours
• WFH benefits