HR Generalist ( US hours)

Job description
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

We are seeking an experienced and proactive HR Generalist to join our team. The ideal candidate will have 5–6 years of experience in core HR functions, including recruitment, payroll, administration, employee relations, and compliance. This is a full-time, remote role requiring strong communication skills and the ability to work during US business hours (IST night shift).

Responsibilities:
• US Recruitment and Onboarding:

Manage end-to-end hiring processes, conduct interviews, and oversee smooth onboarding of new employees.
• Employee Relations:

Address employee concerns, conduct workplace investigations when necessary, and foster a positive and inclusive work environment.
• Benefits Administration:

Coordinate and manage employee benefits, including health insurance, leave policies, and retirement plans.
• US Compensation and Payroll:

Assist in payroll processing, address compensation-related queries, and ensure timely disbursement of salaries and benefits.
• Training and Development:

Identify training needs, organize learning sessions, and support continuous professional development of employees.
• Performance Management:

Support goal setting, manage performance review processes, and track performance improvement plans.
• Compliance:

Ensure US compliance with local labor laws, company policies, and HR regulations.
• Data Management:

Maintain accurate and updated employee records in the HR information system (HRIS).
• Reporting and Analysis:

Generate HR reports and analyze trends related to headcount, attrition, employee satisfaction, etc.

Qualifications
• 5–6 years of experience in HR Generalist or similar HR roles
• Hands-on experience with recruitment, payroll, and HR operations
• Strong knowledge of labor laws and compliance practices
• Excellent communication and interpersonal skills
• High level of discretion and integrity when handling confidential information
• Comfortable working night shifts (US hours)

Benefits at Innovatia.
• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.