Job title- HR Operations

Experience- 1-5 years

Location- Tarapur ( Thane,Maharashtra)

Naomundi ( Jharkhand)

Jhari ( Jharkhand)

Joda(Odisha)

The Processor – HRM is a resource with required level of expertise, responsible to execute processing

steps pertaining to HRO Operations for clients, basis instructions as outlined in standard operating

procedures provided within processing groups (some examples of such operational transactions could be

Onboarding, Performance Management, Benefits Mobility, Personal Data Changes Termination Time &

attendance and other BUHR activities) within specified time and with mandated level of accuracy. The

resource is responsible for workflow management for resolving employee/ customer issues for HRO

clients as well.

Formal Education & Certification

 Bachelor’s degree in any discipline

 Basic computer knowledge required (MS- Office Applications)

 Proven ability to adapt to new tools by applying logical approach

 2 – 5 years of relevant work experience.

 Typing speed of 30 wpm with 100% accuracy

Desired Education & Certification (Either one or multiple)

 Any certifications pertaining to employee record management

 Any certifications pertaining to employee Hire to Retire life cycle

 Any certifications pertaining to customer query management

Knowledge & Experience

 Excellent understanding of various processes of core HR Operations.

 Excellent process knowledge of Employee Data Management.

 Ability to properly research, identify, and document a system defect

 Good understanding of various Systems/ applications being used to process

 Ability to understand :-

o the client administrative environment

o the various Systems being used to process a participant issue

o Workflow Management

 Basic understanding of MIS

 Good understanding of Service level agreements.

Behavioral Attributes

 Good analytical, problem-solving and decision making skills.

 Good interpersonal, verbal and written communication skills.

 Logical and efficient, with keen attention to detail.

 Strong customer service orientation.

 Ability to work in a team-oriented, collaborative environment.

 Effective Troubleshooting skills.

 Learning agility – Aptitude to venture in to unknown territories.

 Good researching skills

Core Role Responsibilities

 Handle employee queries and provide right solutions to the right person

 Coordinate with different departments to ensure that the employee queries are answered on time

 Track and monitor all the queries and ensure timely closure

 Manage company Structure, New Hire/Rehire, Separations, F&F Settlement, Payroll updates, etc.

 Review and Approve Personal Information Changes. Contact management if any new hire is

submitted with incorrect information or if anything is missing.

 Manage Mediclaim and Benefits processing such as Mediclaim, insurance & accidental

processes

 Entering data in the HRIS related.

 Updates information in the WFM scheduling system, performs analysis to determine impact to

available resources for the day.

 Runs Daily Pending PA report that is provided to the HR Ops Team.

 Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.

Work Conditions

 Occasional extended work hours to meet deadlines.

 Ability to work 24*7 shift timings.

Interested candidates contact 9309196654