Job Description
Business: HR Operations
Open positions:1
Role Title: HR Operations Analyst GSC’S
Global Career Band: 8
Location (Country / City ): Hyderabad
Recruiter Name : Radhika NARAYAN
Why join us? (Overview of Dept./Function)
HR Ops Offshore Delivery Services is a professional service environment which provides excellent conditions to nurture skills.
What you’ll do: (List out Key Responsibilities)
Impact on the Business
Deliver results on daily basis as per work-assignment structure
Handle customer queries with utmost care to deliver good customer service using available tools
Manage operational tasks to be completed on time with required quality, accuracy
Rightly escalate in line with procedures/SOP
Gain good end-end process knowledge
Ensure Compliance in all audit on duties / tasks performed
Accurate data tracking and recording on operational, process, audit etc as required by management
Process SLA & Org Objectives
Production, Quality, TAT
RPH,CSAT, Back-log, Ops losses
Audit score = 100% compliant
Process targets to be compliant
Customers / Stakeholders
Responsible for customer escalations and escalation management / resolution
Good coordination and collaboration with business partners, Quality functions, MI etc
Business / Customer feedback
Quality scores
VoC feedback
Process MI
Strive towards exceeding objectives and benchmarks
Actively support team and department activities
Create team work and cohesive work environment with motivated workforce
Take leaves as planned, minimize time off due to illness, be flexible to work overtime or alternate shifts
Transport: Nil no shows, Zero Adhoc, Zero unrestored (Unless approved by AVP for Business needs)
Skip levels & team feedback (360survey)
Participation in and completion of enhanced training and accreditation programs
Operational Effectiveness & Control
Monitor process health and controls if in place and highlight gaps to management
Drive continuous improvement with improving results
Provide a minimum of 1 valid process improvement idea/Yellow belt project to be completed in the previous year resulting in clear benefit/savings/service enhancement for the company
Process health report
Analysis reports
Projects
Major Challenges
Need to be prepared to operate in a tight time lined, high volume environment with superior Quality and customer satisfactions
Adapt to the ever changing environment
Constantly upgrade skills to be on par via attending trainings or proactively requesting trainings on gaps
Multi-tasking
Daily work management / planning / prioritization to meet demanding schedules
Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
Deliver on day-to-day operations of Delivery Services Data Quality Team, ensuring quality, efficiency and positive customer experience
Ensure delivery of effective and consistent services as per agreed PLA
Work in close coordination with onshore delivery services teams, HRDirect, Recruitment, Payroll and other key stakeholders to deliver comprehensive customer service
Multi-task to bring efficiency in managing and prioritizing tasks etc
Provide stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support
Ensure audit/compliance requirements for the process are met
What additional skills will be good to have? (List out good to have skills and certifications)
Knowledge on SAP Success Factors Employee central
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Open positions:1
Role Title: HR Operations Analyst GSC’S
Global Career Band: 8
Location (Country / City ): Hyderabad
Recruiter Name : Radhika NARAYAN
Why join us? (Overview of Dept./Function)
HR Ops Offshore Delivery Services is a professional service environment which provides excellent conditions to nurture skills.
What you’ll do: (List out Key Responsibilities)
Impact on the Business
Deliver results on daily basis as per work-assignment structure
Handle customer queries with utmost care to deliver good customer service using available tools
Manage operational tasks to be completed on time with required quality, accuracy
Rightly escalate in line with procedures/SOP
Gain good end-end process knowledge
Ensure Compliance in all audit on duties / tasks performed
Accurate data tracking and recording on operational, process, audit etc as required by management
Process SLA & Org Objectives
Production, Quality, TAT
RPH,CSAT, Back-log, Ops losses
Audit score = 100% compliant
Process targets to be compliant
Customers / Stakeholders
Responsible for customer escalations and escalation management / resolution
Good coordination and collaboration with business partners, Quality functions, MI etc
Business / Customer feedback
Quality scores
VoC feedback
Process MI
Strive towards exceeding objectives and benchmarks
Actively support team and department activities
Create team work and cohesive work environment with motivated workforce
Take leaves as planned, minimize time off due to illness, be flexible to work overtime or alternate shifts
Transport: Nil no shows, Zero Adhoc, Zero unrestored (Unless approved by AVP for Business needs)
Skip levels & team feedback (360survey)
Participation in and completion of enhanced training and accreditation programs
Operational Effectiveness & Control
Monitor process health and controls if in place and highlight gaps to management
Drive continuous improvement with improving results
Provide a minimum of 1 valid process improvement idea/Yellow belt project to be completed in the previous year resulting in clear benefit/savings/service enhancement for the company
Process health report
Analysis reports
Projects
Major Challenges
Need to be prepared to operate in a tight time lined, high volume environment with superior Quality and customer satisfactions
Adapt to the ever changing environment
Constantly upgrade skills to be on par via attending trainings or proactively requesting trainings on gaps
Multi-tasking
Daily work management / planning / prioritization to meet demanding schedules
Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
Deliver on day-to-day operations of Delivery Services Data Quality Team, ensuring quality, efficiency and positive customer experience
Ensure delivery of effective and consistent services as per agreed PLA
Work in close coordination with onshore delivery services teams, HRDirect, Recruitment, Payroll and other key stakeholders to deliver comprehensive customer service
Multi-task to bring efficiency in managing and prioritizing tasks etc
Provide stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support
Ensure audit/compliance requirements for the process are met
What additional skills will be good to have? (List out good to have skills and certifications)
Knowledge on SAP Success Factors Employee central
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The HR Operations Analyst GSC|S position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
