HR Representative

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions

• Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat and phone

• Works directly with managers, candidates and other HR staff; Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms; Works directly with customers to resolve recurring or standard problems

• Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary; Responds to client inquiries relative to the Staffing function including Completion of forms and documentation, Prepares error-free written communication including e-mails and letters, Follow up with candidates relative to interview scheduling and documentation, and Escalation of appropriate actions to other parties

• Position required to follow up with customers to ensure completion of task within specified performance parameters

• Generates daily and weekly incident reporting; Reviews incident history to determine recurring faults

• Provides feedback regarding accuracy of knowledge articles and other customer contact tools

• Translates/creates documents, as necessary

BASIC QUALIFICATIONS:

• Bachelor's Degree (Psychology, Human Resource Management)

• Excellent Business Writing and Verbal Communication Skills

• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook

• Attention to Detail and Organization

PREFERRED QUALIFICATIONS:

• Prior work experience in the HR field (i.e. staffing, shared services, HRIS)

• Prior Experience in Customer Support or Incident Management

• Workday experience

Offers of employment are conditional upon passage of screening criteria applicable to the job