HR Shared Services Lead

Job Introduction

We’re looking for an experienced HR Shared Services Lead to join our busy People Team. If you’re confident managing a team, have a keen eye for process improvements, and enjoy working in a fast-paced environment, this could be the role for you.

You’ll play a key part in leading our Shared Services team, helping to shape the way we work and making sure we’re delivering a consistently high level of service across the business. From supporting team development to improving how we do things day-to-day, your impact will be felt right across the organisation.

Job Overview

Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation

Coach, support and manage team members to help them develop and perform at their best

Ensure deadlines are met and service standards are consistently high

Work closely with the Advisory Services Manager on wider people initiatives and continuous improvement projects

Review systems and processes regularly, identifying opportunities to improve efficiency and consistency

Support the delivery of training sessions, presentations and business updates

Ensure policies, documents and templates are up to date, compliant and fit for purpose

Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues

Maintain a strong focus on compliance, data protection and confidentiality

Build good working relationships across the business, particularly with managers and internal stakeholders

Stay up to date with employment law, HR best practices, and emerging trends

Minimum Criteria To Apply

Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.

Strong people management skills — you’ll know how to support, motivate and get the best out of a team.

A confident, clear communicator who’s able to handle sensitive situations and give constructive feedback.

A good understanding of HR processes and policies, along with current employment law and GDPR requirements.

A track record of spotting where things could work better and successfully putting improvements in place.

The ability to manage a busy workload, juggle priorities and stay organised under pressure.

Good IT skills, especially with Microsoft Office and HR systems.

A flexible, positive attitude and a willingness to get stuck in.

CIPD qualified or currently working towards a CIPD qualification (Level 3 or above).

Package

Starting at £40,000 per annum

Based in Liverpool Head Office

Employee Benefits

Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.

Discounted onsite gym

Contributable company pension scheme

10% store discount at all our retail stores

Death in Service Benefit

Long service recognition scheme

MyHB colleague benefits platform with access to:

Discounts UK wide on retail, leisure, hospitality venues

Employee Assistance Programme with 24/7 confidential counselling and advice line

Completely confidential services to you.

Low-cost voluntary insured health cash plans and cancer cover.