HR Specialist| AskHR| ASEAN | |2200031658|

HR Specialist, AskHR, ASEAN - (2200031658) Job: Operations Primary Location: Asia-India-Bangalore Schedule: Full-time Employee Status: Permanent Posting Date: 28/Mar/2024, 11:36:53 AM Unposting Date: Ongoing Strategy • Conduct Knowledge management sessions frequently within the team to ensure everyone is at the same level of understanding • Act as SPOC for AskHR for any new project launch absorb the Knowledge from Project team and train the AskHR team • See through the complete launch of a project from build to execution stage • Ability to learn from earlier project launches on challenges and lessons learnt and implement them in the current project • Trend analysis reports to the stake holders on the types of cases and chats that we get monthly • Supports the monthly Service Review Management file along with insights that needs to be shared to the country teams Business • Develops a broad understanding of the bank, the geographies it operates it and the profile of the bank's employees to better understand employee needs • Expert at interpreting a question and retrieving the right knowledge to provide right solutions to HR queries • Delivers enhanced levels of service to specific customer segments based on defined SLA’s • Takes initiative to continuously improve the knowledge management content, processes, and usage so that content is easily accessible and readily available • Excellent customer service skills • Excellent spoken and written communication skills, including active listening and effective questioning • Minimum Intermediate skill level in MS Excel and MS PowerPoint. • Ability to generate and produce daily reports to be shared with the Unit Heads and Stakeholders Processes • Takes personal accountability for resolving HR queries and follows through to closure • Provides accurate and timely resolution thereby building the reputation of AskHR so that employees and managers highly value the HR advice and support they receive • Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank’s data protection standards People and Talent • Takes ownership of personal development by seeking and responding to feedback on performance • Proactively participates and leads personal development through formal and informal learning activities • Experience of operating within a HR operations or service delivery function • Awareness of how AskHR works with the rest of HRSSC, HR Specialists and country HR teams to deliver services to employees and managers • Cultural awareness that influences how HR operates in our different markets • Knowledge of the Standard Chartered HR products, policies and processes and how to deliver and support them through AskHR. • Knowledge of the AskHR Helpdesk and enabling processes • Knowledge of the PeopleSoft HRMS and PeopleSoft Portal to support employees/ managers to resolve queries thr