Job Description
Job Description
Reporting to the New Zealand Head of HR, the HR Technology & Operations Lead ensures the smooth delivery of HR operational processes and accurate HR data management, with a strong focus on HRIS administration, reporting, and compliance. This role supports remuneration and benefits administration and drives process improvements to enhance efficiency and service quality.
Main Responsibilities:
Process Management and Improvement
Manage all HR related documentation - contract variations, updates, extensions etc
Communicate to payroll regarding any employee contract changes, new starters & exits
Policies are in place, easy to understand and updated when required
Manage the Staff Anniversaries process and Value Award process
Represent the HR function as required in cross functional process improvement or new system projects e.g. HR Transformation Project
Coordinate retention initiatives such as Bay Babes Parental Leave programme
Oversee tickets on Service Now and HR mailbox to ensure that all queries are managed in the appropriate timelines
Keep abreast of changes to employment law, recommending changes to HRD and ensure compliance in company processes and procedures
Provide employees who are about to go on Parental Leave, a Parental Leave information package and liaise with managers on employees return to work dates ensure a smooth process
Ensure all filing of employee documents are stored in employee files and be compliant to internal audits
Maintain up to date electronic filing
HR Information System
Responsible for the accurate data entry of all new starters, processing of leavers and all variations to current employees in Oracle
Maintain current employee records including regular reporting and data checking
Upholding the back office organizational structure including adding/removing/updating clinics & departments when required, & individual Clinic Managers
Performance, Remuneration and Benefits
Administer and maintain remuneration processes for all employee groups (Support Office and Field) in line with group guidelines and delegated authorities
Execute remuneration changes accurately and ensure compliance with approval protocols
Coordinate and deliver the Annual Salary Review process for New Zealand, including system updates and reporting
Support implementation of remuneration-related projects, such as generating total compensation statements, managing benefits administration, updating incentive schemes, and assisting with MBO setup for back-office roles
Manage administrative requirements for the Amplifon Performance Stock Grant Plan and liaise with corporate HR on NZ-specific matters
Maintain HRIS and related systems, ensuring data accuracy and timely updates for remuneration and operational processes
Stay informed on market practices by attending relevant Mercer, EY, or EMA seminars and sharing practical updates with the HR team
Reporting and Measurement
Undertake corporate HR reporting and notification requirements in regard to remuneration, incentives, engagement and general HR metrics and provide input to other HR reporting as required
Responsible for creating monthly HC/FTE Actuals reporting
Responsible for uploading monthly HC/FTE Forecast on Finance (HFM) system
Responsible for quarterly Sustainability report
Assist with monthly reporting and KPI analysis including data related to frontline recruitment and turnover
Global Mobility
Collaborate with Talent Acquisition and ensure all relevant actions are taken to process Overseas Trained Audiologist (OSTA) VISA
Skills and Experiences
Undergraduate degree in Human Resource Management
HRIS certification (e.g., SAP SuccessFactors, Workday, Oracle HCM) or equivalent experience highly advantageous
5-7 years' experience in HR operations, HRIS administration, or HR process improvement roles
Proven experience in HR systems implementation, maintenance, and reporting
Strong understanding of HR processes and compliance
Exposure to remuneration and benefits administration (basic level)
Experience in data analysis and reporting using HRIS tools and Excel
Ability to manage small-scale projects and coordinate with stakeholders
Previous experience leading or mentoring at least one team member preferred
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
Reporting to the New Zealand Head of HR, the HR Technology & Operations Lead ensures the smooth delivery of HR operational processes and accurate HR data management, with a strong focus on HRIS administration, reporting, and compliance. This role supports remuneration and benefits administration and drives process improvements to enhance efficiency and service quality.
Main Responsibilities:
Process Management and Improvement
Manage all HR related documentation - contract variations, updates, extensions etc
Communicate to payroll regarding any employee contract changes, new starters & exits
Policies are in place, easy to understand and updated when required
Manage the Staff Anniversaries process and Value Award process
Represent the HR function as required in cross functional process improvement or new system projects e.g. HR Transformation Project
Coordinate retention initiatives such as Bay Babes Parental Leave programme
Oversee tickets on Service Now and HR mailbox to ensure that all queries are managed in the appropriate timelines
Keep abreast of changes to employment law, recommending changes to HRD and ensure compliance in company processes and procedures
Provide employees who are about to go on Parental Leave, a Parental Leave information package and liaise with managers on employees return to work dates ensure a smooth process
Ensure all filing of employee documents are stored in employee files and be compliant to internal audits
Maintain up to date electronic filing
HR Information System
Responsible for the accurate data entry of all new starters, processing of leavers and all variations to current employees in Oracle
Maintain current employee records including regular reporting and data checking
Upholding the back office organizational structure including adding/removing/updating clinics & departments when required, & individual Clinic Managers
Performance, Remuneration and Benefits
Administer and maintain remuneration processes for all employee groups (Support Office and Field) in line with group guidelines and delegated authorities
Execute remuneration changes accurately and ensure compliance with approval protocols
Coordinate and deliver the Annual Salary Review process for New Zealand, including system updates and reporting
Support implementation of remuneration-related projects, such as generating total compensation statements, managing benefits administration, updating incentive schemes, and assisting with MBO setup for back-office roles
Manage administrative requirements for the Amplifon Performance Stock Grant Plan and liaise with corporate HR on NZ-specific matters
Maintain HRIS and related systems, ensuring data accuracy and timely updates for remuneration and operational processes
Stay informed on market practices by attending relevant Mercer, EY, or EMA seminars and sharing practical updates with the HR team
Reporting and Measurement
Undertake corporate HR reporting and notification requirements in regard to remuneration, incentives, engagement and general HR metrics and provide input to other HR reporting as required
Responsible for creating monthly HC/FTE Actuals reporting
Responsible for uploading monthly HC/FTE Forecast on Finance (HFM) system
Responsible for quarterly Sustainability report
Assist with monthly reporting and KPI analysis including data related to frontline recruitment and turnover
Global Mobility
Collaborate with Talent Acquisition and ensure all relevant actions are taken to process Overseas Trained Audiologist (OSTA) VISA
Skills and Experiences
Undergraduate degree in Human Resource Management
HRIS certification (e.g., SAP SuccessFactors, Workday, Oracle HCM) or equivalent experience highly advantageous
5-7 years' experience in HR operations, HRIS administration, or HR process improvement roles
Proven experience in HR systems implementation, maintenance, and reporting
Strong understanding of HR processes and compliance
Exposure to remuneration and benefits administration (basic level)
Experience in data analysis and reporting using HRIS tools and Excel
Ability to manage small-scale projects and coordinate with stakeholders
Previous experience leading or mentoring at least one team member preferred
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
💡 Quick Summary
Seeking a career-building opportunity? The HR Technology & Operations Lead position is now open for candidates interested in the Back Office Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
