Job Description
The candidate must possess knowledge relevant to the functional area, and act as a subject matter
expert in providing advice in the area of expertise, and also focus on continuous improvement for
maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch
service quality and develop successful long-term business partnerships with internal/external customers
by identifying and fulfilling customer needs. He/she should be able to break down complex problems
into logical and manageable parts in a systematic way, and generate and compare multiple options, and
set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to
achieve job results and create new opportunities. He/she must positively influence the team, motivate
high performance, promote a friendly climate, give constructive feedback, provide development
opportunities, and manage career aspirations of direct reports. Communication skills are key here, to
explain organizational objectives, assignments, and the big picture to the team, and to articulate team
vision and clear objectives.
Role and responsibilities:
Employee Relationship Management
Work closely with the Program Leader and other senior managers in the program to ensure a
balance in HR & Ops communication and that Company policies are adhered to in the Program
Understand employees' concerns, escalate to appropriate levels, and ensure resolution of the
concern.
Investigate and close employee grievances and take necessary disciplinary action wherever
required
Carry out the HIPO development and Career discussion programs for the identified group of
Monitor PIP for bottom performers in the Program
Attrition management for the Program/process
Target to reduce Grievance Level up to ZERO percent.
HR Reach out
Plan & organize fun on-floor events
Organize MTMs and conduct pulse meetings
Oversee the +0-day On-boarding
Ensure that the employees in the Program attend KM training programs
Performance Appraisal and Career Planning
Conduct sessions to explain the concept of Performance Appraisals in the Organization.
Ensure goal-setting activities are carried out between the managers and their subordinates at
the start of the year.
Help new managers with evaluating their subordinates.
Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for
all A/SA BE cases
HR Ops Compliance
Conduct exit interviews within timelines
Timely closure of PIP cases
Close BG cases in the Program where Insufficiency/discrepancy has been identified
• Must have 5+ years of experience as HRBP in an international BPO
expert in providing advice in the area of expertise, and also focus on continuous improvement for
maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch
service quality and develop successful long-term business partnerships with internal/external customers
by identifying and fulfilling customer needs. He/she should be able to break down complex problems
into logical and manageable parts in a systematic way, and generate and compare multiple options, and
set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to
achieve job results and create new opportunities. He/she must positively influence the team, motivate
high performance, promote a friendly climate, give constructive feedback, provide development
opportunities, and manage career aspirations of direct reports. Communication skills are key here, to
explain organizational objectives, assignments, and the big picture to the team, and to articulate team
vision and clear objectives.
Role and responsibilities:
Employee Relationship Management
Work closely with the Program Leader and other senior managers in the program to ensure a
balance in HR & Ops communication and that Company policies are adhered to in the Program
Understand employees' concerns, escalate to appropriate levels, and ensure resolution of the
concern.
Investigate and close employee grievances and take necessary disciplinary action wherever
required
Carry out the HIPO development and Career discussion programs for the identified group of
Monitor PIP for bottom performers in the Program
Attrition management for the Program/process
Target to reduce Grievance Level up to ZERO percent.
HR Reach out
Plan & organize fun on-floor events
Organize MTMs and conduct pulse meetings
Oversee the +0-day On-boarding
Ensure that the employees in the Program attend KM training programs
Performance Appraisal and Career Planning
Conduct sessions to explain the concept of Performance Appraisals in the Organization.
Ensure goal-setting activities are carried out between the managers and their subordinates at
the start of the year.
Help new managers with evaluating their subordinates.
Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for
all A/SA BE cases
HR Ops Compliance
Conduct exit interviews within timelines
Timely closure of PIP cases
Close BG cases in the Program where Insufficiency/discrepancy has been identified
• Must have 5+ years of experience as HRBP in an international BPO
💡 Quick Summary
Seeking a career-building opportunity? The HRBP | Experienced in BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.