Job Description
Full-time position
Base on Sydney CBD (220 Pitt Street)
Remuneration base on SCHADS Award | Frontline coordination & customer service
About Wesley Mission
Wesley Mission is a large, multi‑faceted Christian organisation committed to doing all the good we can because every life matters.
We support people at every stage of life through more than 200 services across NSW, working with individuals, families and communities experiencing vulnerability and disadvantage.
About the Role
We are seeking two Hub Coordinators to be the welcoming face of Wesley Mission at our Sydney CBD site.
This is not a traditional reception role. As a Hub Coordinator, you will operate as a concierge and triage point for clients, visitors and callers—supporting people with complex needs, navigating services, and responding calmly and professionally in high‑trust situations.
You’ll work across our physical reception and internal coordination hub, partnering closely with frontline services, security, and corporate teams to ensure a safe, responsive and dignified experience for everyone who engages with Wesley Mission.
Key Responsibilities
Act as the first point of contact for visitors, clients and stakeholders at 220 Pitt Street
Answer and triage phone, email and digital enquiries across Wesley Mission services
Respond to people in distress with empathy, professionalism and appropriate escalation
Coordinate referrals and warm handovers to internal services and external partners
Support visitor management, safety processes and site operations
Work collaboratively with security, facilities and program teams
Maintain accurate records and contribute to continuous improvement of hub operations
About You
You are an excellent communicator, calm under pressure, highly organised, and motivated by purpose‑driven work. You enjoy working with people from all walks of life and are confident navigating complex situations with professionalism and care.
You will bring:
Demonstrated high level experience in customer service, community services, health, or frontline coordination roles
Strong communication and de‑escalation skills
Confidence and experience working with vulnerable people
High attention to detail and sound judgement
Comfort using databases, phones and digital systems
Alignment with Wesley Mission’s values and mission
What We Offer
Meaningful, values‑based work in a supportive team
Structured induction, site tours and ongoing learning
Exposure to a wide range of community and support services
Stable full‑time employment under the SCHADS Award
A role where your work genuinely impacts lives, every day
Other benefits
Tax savings via salary packaging.
Study leave and financial assistance through our educational assistance scheme for eligible employees.
Fitness Passport membership for discounted access to gyms and pools across NSW.
Blue Light Card membership offering discounts and rewards with retailers and services.
Access to a confidential Employee Assistance Program (EAP) including Manager Assist.
A highly engaged and values-driven workplace culture.
Requirements
National Police Check (required)
Working with Vulnerable People clearance (or willingness to obtain)
How to Apply
Submit your resume and a short cover letter to isti.kusmandini@wesleymission.org.au outlining your suitability for the role and why you want to work at Wesley Mission.
Applicants will be considered as they apply, with applications closing at 3:30pm on 24th March 2026.
Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.
The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.
Base on Sydney CBD (220 Pitt Street)
Remuneration base on SCHADS Award | Frontline coordination & customer service
About Wesley Mission
Wesley Mission is a large, multi‑faceted Christian organisation committed to doing all the good we can because every life matters.
We support people at every stage of life through more than 200 services across NSW, working with individuals, families and communities experiencing vulnerability and disadvantage.
About the Role
We are seeking two Hub Coordinators to be the welcoming face of Wesley Mission at our Sydney CBD site.
This is not a traditional reception role. As a Hub Coordinator, you will operate as a concierge and triage point for clients, visitors and callers—supporting people with complex needs, navigating services, and responding calmly and professionally in high‑trust situations.
You’ll work across our physical reception and internal coordination hub, partnering closely with frontline services, security, and corporate teams to ensure a safe, responsive and dignified experience for everyone who engages with Wesley Mission.
Key Responsibilities
Act as the first point of contact for visitors, clients and stakeholders at 220 Pitt Street
Answer and triage phone, email and digital enquiries across Wesley Mission services
Respond to people in distress with empathy, professionalism and appropriate escalation
Coordinate referrals and warm handovers to internal services and external partners
Support visitor management, safety processes and site operations
Work collaboratively with security, facilities and program teams
Maintain accurate records and contribute to continuous improvement of hub operations
About You
You are an excellent communicator, calm under pressure, highly organised, and motivated by purpose‑driven work. You enjoy working with people from all walks of life and are confident navigating complex situations with professionalism and care.
You will bring:
Demonstrated high level experience in customer service, community services, health, or frontline coordination roles
Strong communication and de‑escalation skills
Confidence and experience working with vulnerable people
High attention to detail and sound judgement
Comfort using databases, phones and digital systems
Alignment with Wesley Mission’s values and mission
What We Offer
Meaningful, values‑based work in a supportive team
Structured induction, site tours and ongoing learning
Exposure to a wide range of community and support services
Stable full‑time employment under the SCHADS Award
A role where your work genuinely impacts lives, every day
Other benefits
Tax savings via salary packaging.
Study leave and financial assistance through our educational assistance scheme for eligible employees.
Fitness Passport membership for discounted access to gyms and pools across NSW.
Blue Light Card membership offering discounts and rewards with retailers and services.
Access to a confidential Employee Assistance Program (EAP) including Manager Assist.
A highly engaged and values-driven workplace culture.
Requirements
National Police Check (required)
Working with Vulnerable People clearance (or willingness to obtain)
How to Apply
Submit your resume and a short cover letter to isti.kusmandini@wesleymission.org.au outlining your suitability for the role and why you want to work at Wesley Mission.
Applicants will be considered as they apply, with applications closing at 3:30pm on 24th March 2026.
Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.
The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Hub Coordinator position is now open for candidates interested in the Legal Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.