Position: Human Resource Employee Partner- Sales

Location-Mumbai/ Noida

About Pine Labs : Pine Labs is a leading merchant commerce omnichannel platform operating across India and Southeast Asia. Pine Labs’ tech-first approach to digital payments and focus on simplification at the front end aims to help many businesses embrace fintech products at scale.

In digital payments, our online payments cloud-based software Plural represents a one-stop payments destination across channels. Plural is designed to deliver secure and frictionless online payment experiences to the end user, powered by an advanced tech stack that can augment an existing online business or build an all-new e-commerce payment setup from the ground up.

In issuing, Qwikcilver serves leading corporates, Fast-Moving Consumer Goods (FMCG) brands, e-commerce companies, the Banking, Financial Services and Insurance (BFSI) sector and the airlines industry, with a presence across India, the Middle East, Southeast Asia and Australia. Qwikcilver is a go-to gift card provider among companies looking to, among other things, bolster their employee rewards program and issue closed-loop gift cards for customer acquisition.

In consumer app, Fave is a fintech platform for the next generation of consumers, providing smart payments and savings, while empowering merchants with a loyalty solution to grow and engage with their customers in a whole new way.

Incorporated in Singapore, the key investors of Pine Labs include Sequoia India, Actis Capital, Temasek, PayPal and Mastercard. To know more, please visit www.pinelabs.com.

About the Payments Sales Org: The sales org is responsible for acquiring merchants, aggregators, banks and other customers to deliver topline for the business through multiple channels. This team of 1200 employees is spread across the country as well as the SEA region and UAE. The skills profile of this org varies depending on the customer cohort and the channel.

Job summary:

Talent Management & Development

- Drive execution of the performance assessment process in partnership with HRBP

- Implement processes to differentiate talent by leveraging comp and ben (increment, variable pay, ESOPs)

- Drive capability building programs in consultation with HRBP which includes functional and behavioral enablement

Talent Engagement

- To drive and sustain world class employee experience.

- Execute Talent Engagement initiatives to build a culture of high performance, improve work environment and increase retention

- Drive and implement the Reward & Recognition plans at a department level

- Address employee escalations, disciplinary and code of conduct challenges

- Regular pulse checks with top talent and feedback to the leaders for speedy redressal of issues (if applicable)

- Build strong connect with people through regular o-o-o connects/pulse checks etc

- Action planning to address key challenges related to attrition/employee engagement

Governance and operations management

- Analyze and monitor the key HR metrics (attrition/engagement etc) and draw actionable insights that lead to meaningful impact on the business

- Own action plans to address challenges related to attrition at a team level

- Work closely with teams such as HR Ops, Hiring to ensure data sanity and accuracy around all aspects of people mapping

We are looking for someone who:

- Has 3-5 years of experience in well-established organizations

- Has a strong understanding of HR fundamentals to be able to lay the right foundation.

- Is obsessed with superior employee experience.

- Custodian of employee experience.

- Has strategic thinking, strong analytical mindset, ability to learn/understand fast and works well in ambiguity.

- Is resilient, believes in executive excellence and delivering results.

Why should you join Pine Labs?

- Leading position in Payments has allowed us to build multiple businesses on our existing rails and consistently demonstrate growth. We would love to partner with HR leaders who are passionate about enabling a sustained high growth environment and are not afraid of a ‘near’ blank canvas.

- We offer a culture of care & respect for others in an environment of accelerated technology innovation. A work culture where maniacal focus & speed doesn’t come at the cost of integrity or employee well being

- We are laying the foundation for digitization of Indian merchants. Join hands as we build the next generation commerce platform for Indian & SE Asian merchants
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