Job Description
About Us
Court Services Victoria is a leading provider of corporate services and facilities to support the performance of judicial, quasi-judicial, and administrative functions in Victoria's courts and tribunals.
Our people play a critical role in delivering HR services that support the organisation's goals and objectives.
The Role
We are seeking a dynamic and proactive People Services Advisor to provide accurate advice and guidance in a supportive, customer-focused environment.
This role is critical in ensuring the effective delivery of HR services, enhancing the customer experience through timely and fit-for-purpose advice, and managing cases through the ticketing system.
Key Responsibilities
Enhance the customer experience by providing timely and fit-for-purpose advice.
Manage cases through the ticketing system.
Interpret and apply the Victorian Public Service Enterprise Bargaining Agreement (VPS EBA), HR policies, and delegations to ensure accurate and consistent advice is provided for more complex inquiries.
Proactively identify and suggest improvements to HR processes, enhancing operational efficiency and the overall customer experience.
Maintain accurate and complete records in line with legislative requirements and organisational policies and procedures.
Collaborate with other teams across the People Services function to enhance the customer and employee experience.
About You
Proven experience in a HR generalist role, with a strong track record of applying a customer service approach in a fast-paced environment.
The ability to multitask effectively while managing a high volume of work.
Proven track record of proactively building relationships at all levels to enable effective HR advisory and operational support.
Experience with HR/Payroll systems and telephony systems would be advantageous.
Tertiary qualification in Human Resources or an equivalent tertiary qualification would be desirable.
Court Services Victoria is a leading provider of corporate services and facilities to support the performance of judicial, quasi-judicial, and administrative functions in Victoria's courts and tribunals.
Our people play a critical role in delivering HR services that support the organisation's goals and objectives.
The Role
We are seeking a dynamic and proactive People Services Advisor to provide accurate advice and guidance in a supportive, customer-focused environment.
This role is critical in ensuring the effective delivery of HR services, enhancing the customer experience through timely and fit-for-purpose advice, and managing cases through the ticketing system.
Key Responsibilities
Enhance the customer experience by providing timely and fit-for-purpose advice.
Manage cases through the ticketing system.
Interpret and apply the Victorian Public Service Enterprise Bargaining Agreement (VPS EBA), HR policies, and delegations to ensure accurate and consistent advice is provided for more complex inquiries.
Proactively identify and suggest improvements to HR processes, enhancing operational efficiency and the overall customer experience.
Maintain accurate and complete records in line with legislative requirements and organisational policies and procedures.
Collaborate with other teams across the People Services function to enhance the customer and employee experience.
About You
Proven experience in a HR generalist role, with a strong track record of applying a customer service approach in a fast-paced environment.
The ability to multitask effectively while managing a high volume of work.
Proven track record of proactively building relationships at all levels to enable effective HR advisory and operational support.
Experience with HR/Payroll systems and telephony systems would be advantageous.
Tertiary qualification in Human Resources or an equivalent tertiary qualification would be desirable.
💡 Quick Summary
Seeking a career-building opportunity? The Human Resources Generalist position is now open for candidates interested in the Government Job Alert sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.