Job Description
Work with a market leader
Supportive & Collaborative Culture
Ongoing Training & Development
HVAC Service Technician – Move Off the Tools into Technical Support (Training Provided!)
Location: Western Sydney | Full-Time | Immediate Start
Are you ready to step away from the tools and use your HVAC knowledge in a role that is still technical but easier on the body?
If you enjoy problem solving, helping others, and being the go-to technical expert, this could be the perfect next move in your HVAC career.
This full-time opportunity is based in Western Sydney and offers long-term stability, structured training, and the chance to grow with a well-respected HVAC organisation that values quality, safety, and continuous improvement.
Why this role is a great move
Step off the tools while still using your HVAC expertise every day
Transition into a customer-facing Technical Support & Warranty role
Work with a market-leading HVAC business and well-known products
Be part of a supportive, collaborative, and knowledgeable team
Receive ongoing training, mentoring, and career development
Contribute to system improvements, training, and technical best practice
The Opportunity
This role is ideal for an experienced HVAC Service Technician who is ready to move into Technical Support and Warranty Services.
You will play a key role in supporting contractors, customers, and internal teams by providing technical advice, troubleshooting support, and warranty guidance via phone, email, and online systems.
You’ll also contribute to continuous improvement initiatives, technical documentation, and knowledge sharing across the business.
Key Responsibilities:
Provide technical and warranty support to customers, contractors, and internal teams
Respond to technical support and warranty requests via phone, email, and online systems
Troubleshoot HVAC system and controls issues remotely
Assist with warranty investigations and invoice processing within required timeframes
Build strong relationships with key contractors and service partners
Contribute to technical documentation, training materials, and process improvements
Support and promote safe work practices and environmental responsibility
Participate in after-hours support and occasional interstate or local travel when required
Skills and Experience Required
Trade qualification in Refrigeration & Air Conditioning
Current ARCtick licence (essential)
Strong background in HVAC field service, technical support, or warranty services
Solid understanding of HVAC system design, mechanics, and system controls
Minimum 10 years’ experience within the air conditioning industry
Confident communicator who can explain technical concepts clearly
Strong customer service mindset with effective problem-solving skills
Ability to work independently while collaborating across departments
Willingness to share knowledge and support the development of others
Why you’ll love working here
Join a company recognised for quality, innovation, and technical excellence
Supportive team culture with approachable leadership
Ongoing training and genuine long-term career progression
Exposure to modern HVAC technologies and system controls
Opportunity to influence safety, quality, and continuous improvement initiatives
Ready to take your HVAC career off the tools and into technical support?
Apply now — interviews are happening immediately.
Please note: employment is subject to medical and background checks. Some after-hours work and travel may be required.
Supportive & Collaborative Culture
Ongoing Training & Development
HVAC Service Technician – Move Off the Tools into Technical Support (Training Provided!)
Location: Western Sydney | Full-Time | Immediate Start
Are you ready to step away from the tools and use your HVAC knowledge in a role that is still technical but easier on the body?
If you enjoy problem solving, helping others, and being the go-to technical expert, this could be the perfect next move in your HVAC career.
This full-time opportunity is based in Western Sydney and offers long-term stability, structured training, and the chance to grow with a well-respected HVAC organisation that values quality, safety, and continuous improvement.
Why this role is a great move
Step off the tools while still using your HVAC expertise every day
Transition into a customer-facing Technical Support & Warranty role
Work with a market-leading HVAC business and well-known products
Be part of a supportive, collaborative, and knowledgeable team
Receive ongoing training, mentoring, and career development
Contribute to system improvements, training, and technical best practice
The Opportunity
This role is ideal for an experienced HVAC Service Technician who is ready to move into Technical Support and Warranty Services.
You will play a key role in supporting contractors, customers, and internal teams by providing technical advice, troubleshooting support, and warranty guidance via phone, email, and online systems.
You’ll also contribute to continuous improvement initiatives, technical documentation, and knowledge sharing across the business.
Key Responsibilities:
Provide technical and warranty support to customers, contractors, and internal teams
Respond to technical support and warranty requests via phone, email, and online systems
Troubleshoot HVAC system and controls issues remotely
Assist with warranty investigations and invoice processing within required timeframes
Build strong relationships with key contractors and service partners
Contribute to technical documentation, training materials, and process improvements
Support and promote safe work practices and environmental responsibility
Participate in after-hours support and occasional interstate or local travel when required
Skills and Experience Required
Trade qualification in Refrigeration & Air Conditioning
Current ARCtick licence (essential)
Strong background in HVAC field service, technical support, or warranty services
Solid understanding of HVAC system design, mechanics, and system controls
Minimum 10 years’ experience within the air conditioning industry
Confident communicator who can explain technical concepts clearly
Strong customer service mindset with effective problem-solving skills
Ability to work independently while collaborating across departments
Willingness to share knowledge and support the development of others
Why you’ll love working here
Join a company recognised for quality, innovation, and technical excellence
Supportive team culture with approachable leadership
Ongoing training and genuine long-term career progression
Exposure to modern HVAC technologies and system controls
Opportunity to influence safety, quality, and continuous improvement initiatives
Ready to take your HVAC career off the tools and into technical support?
Apply now — interviews are happening immediately.
Please note: employment is subject to medical and background checks. Some after-hours work and travel may be required.
💡 Quick Summary
Seeking a career-building opportunity? The HVAC Service Technician - Move Off the Tools into Technical Support position is now open for candidates interested in the Refrigerator & AC Technician Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Refrigerator & AC Technician Jobs is a plus.
