Hybrid QA Lead | Associate Director

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Hybrid QA Lead - Associate Director
T
TIAA GBS India
Pune, Maharashtra
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15 hours ago
Full–time
The Quality Assurance Manager directs the development, implementation and continuous improvement of IT quality management programs across the enterprise. This job supervises professional level employees who develop and evaluate equipment and processes to improve the safety, reliability, and maintainability of products and systems. This job also oversees the performance of various systems, applications and databases.

Key Responsibilities and Duties
• Monitors, promotes and continuously evaluates quality management initiatives and programs.
• Engages with business leadership to quantify and articulate the business impact of IT quality issues.
• Establishes target goals for IT quality improvement and identifies optimal approaches for resolving IT quality issues to achieve targets.
• Evaluates testing practices and tools to improve the testing process and quality of results.
• Reviews the results of testing sessions, and develops and implements technical improvements.
• Approves the design and development of usability testing programs, cases, scenarios and processes to ensure that all functions are thoroughly tested.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and development of team.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 5+ Years Required; 7+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
+PL

E2E Testing and Quality Assurance for projects in the Retirement Services & Product Technology workflow including Sprint and System Integration Testing with the objective to deliver quality product to our clients on time
Scope of Services
• Participation in Story Grooming sessions and perform Requirement Analysis on stories
• Creating Test Plan (Test Strategy) and Test Scenarios
• Translating Test Scenarios to Test Cases (Sprint & E2E) and create Requirement Traceability Matrix
• Execution of Functional and Regression Cases
• E2E Testing of In Scope Items required for a Release including Sprint Testing
• Defect Reporting, Triage and Management through life cycle of defects
• Daily and Weekly Status Reporting
• Coordination with Onsite leads
• Analyze Production Incidents and create Root Cause Analysis (RCA) document
• Create Defect Prevention Strategies based on RCA performed
• Updating regression suite every release
• Perform thorough testing on fixes for Production Incidents
• Design & maintenance of automation scripts & test cases and Execution of automated cases
• Continuous Improvement in all aspects of Testing Lifecycle
• Automation
• Productivity
• Test Coverage
• Defect leakage

Additionally, the leads will also be responsible for:
• Participating in Daily Scrum Meetings
• Working along with Onshore Leads in Estimation, Test Strategy, Test Plan creations
• Develop SME skills and train Quality Engineers
• Reporting on Testing Progress to required stakeholders as determined by QA Managers/Onsite Leads
• Timely escalation of issues to appropriate leads and managers to avoid slippage in delivery
• Reacting immediately to impediments in progress and taking necessary steps
• Working with right team members to quicken issues related to scope finalizations, getting clarity on defects or requirements, getting Environment issues resolved etc.
• Guide and mentor team members who are direct reportees.

Tools/Technologies/Processes -
• ALM/JIRA
• SQL, DB Testing
• Selenium (Java)
• BDD/Cucumber
• SAFe Agile
• API testing

Related Skills
Agile Methodology, Agile Project Management, Analytical Skills, Database Testing, Detail Oriented, Problem Solving, Software Testing, Test Automation, Test Planning

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status.

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