Job Description
ICM In-Business Quality Assurance Manager - Citi Commercial Bank (C14 - SVP)
Institutional Credit Management's ('ICM') objective is to provide an integrated 'end-to-end' credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.
The ICG In-BusinessQuality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.
The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.
This role reports directly the ICM Citi Commercial Bank In-Business Quality Assurance Functional Head.
Key Responsibilities:
• Set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
• Ensure effective credible challenge to BusinessRegion Heads and Portfolio Managers as regards memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Ensures wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework.
• Accountable for leading the Quality Assurance team which is responsible for execution of the following:
• Consistent and objective assessments during QARs
• Subsequent follow-up on corrective actions that were raised during QARs
• Synthe and prepare quarterly Quality Assurance Scorecard Reports to ICG businessmanagement that communicate and measure results and identify negative trends and potential solutions
• Update and create QAR templates
• Interact with the respective senior management across ICG, in order to ensure that quality assurance protocols are adequate for all portfolios
• Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders.
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Act as a change agent coaching staff
Institutional Credit Management's ('ICM') objective is to provide an integrated 'end-to-end' credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.
The ICG In-BusinessQuality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.
The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.
This role reports directly the ICM Citi Commercial Bank In-Business Quality Assurance Functional Head.
Key Responsibilities:
• Set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
• Ensure effective credible challenge to BusinessRegion Heads and Portfolio Managers as regards memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Ensures wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework.
• Accountable for leading the Quality Assurance team which is responsible for execution of the following:
• Consistent and objective assessments during QARs
• Subsequent follow-up on corrective actions that were raised during QARs
• Synthe and prepare quarterly Quality Assurance Scorecard Reports to ICG businessmanagement that communicate and measure results and identify negative trends and potential solutions
• Update and create QAR templates
• Interact with the respective senior management across ICG, in order to ensure that quality assurance protocols are adequate for all portfolios
• Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders.
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Act as a change agent coaching staff
💡 Quick Summary
Seeking a career-building opportunity? The ICM In|Business Quality Assurance Manager | Citi position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.