Job Description
Legal Aid Commission, Office of the
Reference number
8099XXXXXX
Occupation
IT Professional
Work type
Location
Sydney City
Salary Information
From AUD $129,464.00 to $142,665.00 per year
Closing date
22 March 2026 at 11:59pm
Clerk 9/10 - $129,464.00 - $142,665 + super + entitlements
Up to 6-month full-time temporary contract
Haymarket location, 5-minute walk from Central Station
About us
Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.
About the role
The ICT Business Partner serves as the key link between ICT and the business, ensuring technology services, capabilities and investments align with organisational needs and deliver value. The role works closely with the Principal Manager, ICT Service and Business Partnership to drive effective engagement, informed decision‑making, and continuous improvement across ICT services.
In this role, you will:
Act as the central liaison between ICT and business stakeholders across all divisions.
Support the development and management of SLAs to balance ICT demand and service expectations.
Build a strong understanding of business priorities to ensure ICT solutions are aligned and well‑utilised.
Provide timely guidance and support to business areas on ICT capabilities and performance.
Review and enhance ICT services and programs to ensure they continue to meet organisational needs.
About you
You are a confident, proactive ICT professional who builds strong relationships and works collaboratively across diverse business areas. You bring a deep understanding of ICT services and the ability to translate business needs into practical technology solutions. Comfortable working with autonomy, you manage your priorities effectively and exercise sound judgement in advising others on complex issues.
You will bring:
Strong stakeholder engagement skills, with the ability to influence and communicate across all levels.
The capability to work independently, make informed decisions, and manage competing priorities.
Experience providing advice on complex ICT matters with discretion and professional judgement.
A solid understanding of ICT services, solutions and business integration.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.
For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347.
To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.
Other benefits of working with us
You will have access to training, development and mentoring opportunities.
We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
at Working at Legal Aid NSW
The essential requirements for this role
You must:
Be willing to do a Criminal Record Check
hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
Possess relevant tertiary and/or professional qualifications in ICT/related discipline, OR have significant demonstrated experience in relevant field
How to apply
You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.
Your application must include:
your resume (no more than 5 pages)
cover letter (no more than 2 pages). In your cover letter, please address the following targeted question:
Describe a time when you acted as the primary liaison between ICT and a business area to deliver a technology solution. How did you manage stakeholder expectations, balance competing priorities, and exercise judgement in providing advice on complex ICT matters? What was the outcome?
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
Do you need help to apply?
If you have questions about the role, please contact Emma Smeaton, Senior Recruitment Officer, at emma.smeaton@legalaid.nsw.gov.au or 02 9068 1701
If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
The Role Description sets out the responsibilities and Focus Capabilities of the role.
The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
Applying for a role is a great NSW Government resource for helping you prepare your application.
Closing Date: Sunday, 22nd March 2026 at 11:59pm
Reference number
8099XXXXXX
Occupation
IT Professional
Work type
Location
Sydney City
Salary Information
From AUD $129,464.00 to $142,665.00 per year
Closing date
22 March 2026 at 11:59pm
Clerk 9/10 - $129,464.00 - $142,665 + super + entitlements
Up to 6-month full-time temporary contract
Haymarket location, 5-minute walk from Central Station
About us
Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.
About the role
The ICT Business Partner serves as the key link between ICT and the business, ensuring technology services, capabilities and investments align with organisational needs and deliver value. The role works closely with the Principal Manager, ICT Service and Business Partnership to drive effective engagement, informed decision‑making, and continuous improvement across ICT services.
In this role, you will:
Act as the central liaison between ICT and business stakeholders across all divisions.
Support the development and management of SLAs to balance ICT demand and service expectations.
Build a strong understanding of business priorities to ensure ICT solutions are aligned and well‑utilised.
Provide timely guidance and support to business areas on ICT capabilities and performance.
Review and enhance ICT services and programs to ensure they continue to meet organisational needs.
About you
You are a confident, proactive ICT professional who builds strong relationships and works collaboratively across diverse business areas. You bring a deep understanding of ICT services and the ability to translate business needs into practical technology solutions. Comfortable working with autonomy, you manage your priorities effectively and exercise sound judgement in advising others on complex issues.
You will bring:
Strong stakeholder engagement skills, with the ability to influence and communicate across all levels.
The capability to work independently, make informed decisions, and manage competing priorities.
Experience providing advice on complex ICT matters with discretion and professional judgement.
A solid understanding of ICT services, solutions and business integration.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.
For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347.
To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.
Other benefits of working with us
You will have access to training, development and mentoring opportunities.
We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
at Working at Legal Aid NSW
The essential requirements for this role
You must:
Be willing to do a Criminal Record Check
hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
Possess relevant tertiary and/or professional qualifications in ICT/related discipline, OR have significant demonstrated experience in relevant field
How to apply
You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.
Your application must include:
your resume (no more than 5 pages)
cover letter (no more than 2 pages). In your cover letter, please address the following targeted question:
Describe a time when you acted as the primary liaison between ICT and a business area to deliver a technology solution. How did you manage stakeholder expectations, balance competing priorities, and exercise judgement in providing advice on complex ICT matters? What was the outcome?
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
Do you need help to apply?
If you have questions about the role, please contact Emma Smeaton, Senior Recruitment Officer, at emma.smeaton@legalaid.nsw.gov.au or 02 9068 1701
If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
The Role Description sets out the responsibilities and Focus Capabilities of the role.
The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
Applying for a role is a great NSW Government resource for helping you prepare your application.
Closing Date: Sunday, 22nd March 2026 at 11:59pm
💡 Quick Summary
Seeking a career-building opportunity? The ICT Business Partner position is now open for candidates interested in the Legal Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.