Job Description
Provide critical technical support to Cyber operations.
We're a stable, established and well respected leading organisation in Defence.
Australian citizenship, NV2 clearance, ITAR compliance required.
Amentum is continually expanding our opportunities working on prominent defence projects across air, land and sea supporting the critical capabilities that keep Australia safe. We have a growing presence in cyber, space and nuclear programs.
Tell me about this role:
The Field Service Representative (FSR) is a hands‑on technical role supporting critical Defence cyber capabilities. Based primarily in Canberra, you’ll be part of the Cyber Operations Team, working on nationally significant cyber systems that enable training, exercises and operational activities across the Australian Defence Force.
This role focuses on the maintenance, support and sustainment of cyber range infrastructure, mission systems and supporting environments. You will provide frontline technical support, respond to incidents, carry out scheduled maintenance and work closely with product managers, engineers and stakeholders to ensure systems remain secure, reliable and fit for purpose. Occasional domestic travel and support during exercises may be required.
This role offers uncapped training and development opportunities as well as other benefits including subsidised parking, flexible working and different leave arrangements including paid parental, study, reserve and volunteer leave.
What will I be doing day to day?
Provide technical support for multiple operational Defence Cyber systems
Conduct scheduled and ad‑hoc maintenance activities in accordance with the Maintenance Management System (MMS)
Install, configure and maintain physical infrastructure, hardware and production software
Monitor system performance and health, identifying issues and implementing fixes or escalating where required
Apply software updates, patches and configuration changes in line with approved documentation and security requirements
Log, maintain and manage support requests and incidents
Support on‑site activities, including classrooms, exercises and training events
Assist with upgrades, transitions into service and system sustainment activities
Participate in testing and evaluation of COSPO products and changes
Perform asset management, audits and record keeping of COSPO-owned equipment
Provide clear, timely feedback and technical advice to stakeholders and supervisors
What sort of skills do I need?
Strong experience in IT administration and technical support roles
Hands‑on knowledge of physical and virtual network environments
Ability to troubleshoot hardware, software and infrastructure issues methodically
Understanding of cyber security principles and secure system operations
Experience working collaboratively in cross‑functional or project teams
Strong communication skills and a customer‑focused mindset
Ability to work independently with limited supervision while meeting deadlines
Australian citizenship and NV2 security clearance
What’s in it for me?
Flexibility - We like our employees to have the flexibility they need to live the lives they choose. With flexible working options such as WFH where possible.
Inclusion - Our employees should feel safe bringing their whole self to work, we offer a number of programs promoting inclusion.
Benefits and Rewards – Our benefits and rewards includes additional superannuation; flexible leave options; salary continuation insurance; professional certification bonus; employee discount program.
Amentum: Trusted Partner in National Security
Amentum is a key service provider to the Australian Government, supporting critical national security and Defence capabilities across land, air, maritime, cyber, space, nuclear, and digital domains. With over 880 professionals nationwide, we deliver complex infrastructure, logistics, and technical solutions with a strong focus on quality, safety, and innovation.
With 27+ years of experience and a presence in major cities and regions, we’re proud of our people—our greatest asset. Join us and be part of a high-performing team with exceptional benefits and career opportunities. Apply directly or reach out to Symmone Chapman, [email protected].
We're a stable, established and well respected leading organisation in Defence.
Australian citizenship, NV2 clearance, ITAR compliance required.
Amentum is continually expanding our opportunities working on prominent defence projects across air, land and sea supporting the critical capabilities that keep Australia safe. We have a growing presence in cyber, space and nuclear programs.
Tell me about this role:
The Field Service Representative (FSR) is a hands‑on technical role supporting critical Defence cyber capabilities. Based primarily in Canberra, you’ll be part of the Cyber Operations Team, working on nationally significant cyber systems that enable training, exercises and operational activities across the Australian Defence Force.
This role focuses on the maintenance, support and sustainment of cyber range infrastructure, mission systems and supporting environments. You will provide frontline technical support, respond to incidents, carry out scheduled maintenance and work closely with product managers, engineers and stakeholders to ensure systems remain secure, reliable and fit for purpose. Occasional domestic travel and support during exercises may be required.
This role offers uncapped training and development opportunities as well as other benefits including subsidised parking, flexible working and different leave arrangements including paid parental, study, reserve and volunteer leave.
What will I be doing day to day?
Provide technical support for multiple operational Defence Cyber systems
Conduct scheduled and ad‑hoc maintenance activities in accordance with the Maintenance Management System (MMS)
Install, configure and maintain physical infrastructure, hardware and production software
Monitor system performance and health, identifying issues and implementing fixes or escalating where required
Apply software updates, patches and configuration changes in line with approved documentation and security requirements
Log, maintain and manage support requests and incidents
Support on‑site activities, including classrooms, exercises and training events
Assist with upgrades, transitions into service and system sustainment activities
Participate in testing and evaluation of COSPO products and changes
Perform asset management, audits and record keeping of COSPO-owned equipment
Provide clear, timely feedback and technical advice to stakeholders and supervisors
What sort of skills do I need?
Strong experience in IT administration and technical support roles
Hands‑on knowledge of physical and virtual network environments
Ability to troubleshoot hardware, software and infrastructure issues methodically
Understanding of cyber security principles and secure system operations
Experience working collaboratively in cross‑functional or project teams
Strong communication skills and a customer‑focused mindset
Ability to work independently with limited supervision while meeting deadlines
Australian citizenship and NV2 security clearance
What’s in it for me?
Flexibility - We like our employees to have the flexibility they need to live the lives they choose. With flexible working options such as WFH where possible.
Inclusion - Our employees should feel safe bringing their whole self to work, we offer a number of programs promoting inclusion.
Benefits and Rewards – Our benefits and rewards includes additional superannuation; flexible leave options; salary continuation insurance; professional certification bonus; employee discount program.
Amentum: Trusted Partner in National Security
Amentum is a key service provider to the Australian Government, supporting critical national security and Defence capabilities across land, air, maritime, cyber, space, nuclear, and digital domains. With over 880 professionals nationwide, we deliver complex infrastructure, logistics, and technical solutions with a strong focus on quality, safety, and innovation.
With 27+ years of experience and a presence in major cities and regions, we’re proud of our people—our greatest asset. Join us and be part of a high-performing team with exceptional benefits and career opportunities. Apply directly or reach out to Symmone Chapman, [email protected].
💡 Quick Summary
Seeking a career-building opportunity? The ICT Field Service Representative position is now open for candidates interested in the Health Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
