ICT - Senior Support Technician

Job details

Job type

Permanent

Location

East Tamaki 2013

Full job description

Join Our Team as a Senior End-User Device Specialist

Are you passionate about technology and driven by delivering exceptional outcomes for end-users? We’re looking for THE driven individual to join our ICT Operations team in a dynamic and impactful role.

About the Role

As a key member of our Technical Support team, you’ll take ownership of supporting and maintaining over 4,000 endpoints. You’ll be championing the initiative to create an environment that values autonomy, collaboration, and proactive problem-solving.

Your responsibilities will include:

Leading by example with thorough research and commercially aware solutions.

Building strong relationships across the business to identify opportunities for innovation and improvement.

Collaborating with R&D engineers and corporate staff to deliver meaningful outcomes.

Demonstrating excellence across our portfolio of services.

Contributing to team alignment and growth through consistent performance and engagement.

About you

We’re seeking someone who is:

Enthusiastic about technology and its potential to improve user experiences.

Self-managed, proactive, and a strong team player.

Skilled in identifying where value can be added and stepping in to make a difference.

Committed to continuous improvement and excellence in service delivery.

Skills and Experience

Relevant Tertiary degree

Excellent written and verbal communication skills

Expertise with Dell laptops and desktops

Solid foundation with Network Infrastructure

Strong experience with Microsoft Technologies

Incident management expertise

Passionate for Customer Satisfaction

Eye for detail and process

Proactively looks for and resolves Environment issues

Enjoy documenting knowledge and sharing to the team

Proactive team player

Forward strategical thinking

Enjoys challenging themselves

Impeccable time management and prioritization skills

Other Benefits

Aside from working for one of New Zealand's largest companies, doing meaningful work with some excellent people, we do have a few other things to bring to the table! We have a beautiful campus with free parking, several cafeteria's offering up amazing, subsidised food. We offer life insurance, income protection insurance and critical illness cover as well as other benefits like generous a parental support scheme, profit-sharing bonus and a discounted share purchase scheme.

If you enjoy working in a team, gaining exposure to high-level activity and are self-motivated then you cannot miss this great career move!

Apply Now with a CV and Cover letter