Job Description
Department: Homes NSW
Location: Parramatta, NSW, AU, 2150
Req ID: 82214
ICT Support Officer
Location: Parramatta – at least 50% office attendance
Full time temporary opportunity until 30 June 2028 (35 hours per week)
Salary from $99,938 to $110,271 + super and annual leave loading
Your role
As an ICT Support Officer within the Aboriginal Housing Office (AHO), you will support the day to day operations by ensuring staff have reliable, secure, and well-managed technology. Working within the Business Services team, you will coordinate and administer ICT hardware, provide end-user support, and basic administration of ICT platforms including Salesforce, PMO365 and CloudTRIM. You will play a key role in device deployment, user access, and troubleshooting across office and remote environments, while also contributing to cybersecurity practices, vendor coordination, and broader operational initiatives that enable the AHO to deliver essential services to Aboriginal communities across NSW.
What you’ll do
Manage the distribution of laptops, mobile phones and other hardware as required to AHO staff.
Maintain an accurate register of all devices and to which staff the hardware is allocated.
Perform basic hardware configuration.
Level 1 IT Support (hardware and systems).
Reconcile Telecom monthly account with current list of services(data/voice).
Directly communicate with AHO staff to provide ICT support and troubleshooting (hardware, systems), problem resolution, escalation as required.
Liaise with Department of Communities and Justice/Workplace services departments.
Assist with Office and Fleet Workplace inspections (as required).
Assist with Fleet Administration (as required).
What we’re looking for
Experience providing ICT support in a corporate or government environment
Well-developed communication and stakeholder engagement skills, with a customer focused approach.
Strong troubleshooting skills across hardware, systems, and applications
Experience managing ICT assets, device deployment, and user support
Exposure to platform administration and reporting (e.g. Salesforce, PMO365, CloudTRIM or similar systems)
Ability to manage competing priorities and respond to incidents in a timely manner
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Describe a time you used your communication and stakeholder engagement skills to deliver a positive, customer-focused outcome.
Tell us about a time you demonstrated strong attention to detail in your work, particularly in managing ICT assets, data, or systems.
Applications close Wednesday 22nd April 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sandra Almeida on Sandra.Almeida@aho.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via stephanie.hughes@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
Location: Parramatta, NSW, AU, 2150
Req ID: 82214
ICT Support Officer
Location: Parramatta – at least 50% office attendance
Full time temporary opportunity until 30 June 2028 (35 hours per week)
Salary from $99,938 to $110,271 + super and annual leave loading
Your role
As an ICT Support Officer within the Aboriginal Housing Office (AHO), you will support the day to day operations by ensuring staff have reliable, secure, and well-managed technology. Working within the Business Services team, you will coordinate and administer ICT hardware, provide end-user support, and basic administration of ICT platforms including Salesforce, PMO365 and CloudTRIM. You will play a key role in device deployment, user access, and troubleshooting across office and remote environments, while also contributing to cybersecurity practices, vendor coordination, and broader operational initiatives that enable the AHO to deliver essential services to Aboriginal communities across NSW.
What you’ll do
Manage the distribution of laptops, mobile phones and other hardware as required to AHO staff.
Maintain an accurate register of all devices and to which staff the hardware is allocated.
Perform basic hardware configuration.
Level 1 IT Support (hardware and systems).
Reconcile Telecom monthly account with current list of services(data/voice).
Directly communicate with AHO staff to provide ICT support and troubleshooting (hardware, systems), problem resolution, escalation as required.
Liaise with Department of Communities and Justice/Workplace services departments.
Assist with Office and Fleet Workplace inspections (as required).
Assist with Fleet Administration (as required).
What we’re looking for
Experience providing ICT support in a corporate or government environment
Well-developed communication and stakeholder engagement skills, with a customer focused approach.
Strong troubleshooting skills across hardware, systems, and applications
Experience managing ICT assets, device deployment, and user support
Exposure to platform administration and reporting (e.g. Salesforce, PMO365, CloudTRIM or similar systems)
Ability to manage competing priorities and respond to incidents in a timely manner
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Describe a time you used your communication and stakeholder engagement skills to deliver a positive, customer-focused outcome.
Tell us about a time you demonstrated strong attention to detail in your work, particularly in managing ICT assets, data, or systems.
Applications close Wednesday 22nd April 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sandra Almeida on Sandra.Almeida@aho.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via stephanie.hughes@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
💡 Quick Summary
Seeking a career-building opportunity? The ICT Support Officer position is now open for candidates interested in the Government Job Alert sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.