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Acton ACT
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ICT VIP Support Officer
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Canberra ACT
Visited 4 days ago
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Department of Agriculture, Fisheries and Forestry
APS 6 - $99,734 - $112,044 per annum plus superannuation
ICT Services Division
Canberra, ACT
DAFF is filling a vacancy for an APS6 ICT VIP Support Officer. This is your opportunity to be part of a team dedicated to support of the department's Senior Executive Service and Minister's Office.
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We provide essential ICT support and cyber security services that keep the department’s systems safe, reliable, and user-friendly. Our team ensures staff have access to secure desktop environments and responsive technical assistance. We protect sensitive information and maintain operational continuity by proactively managing risks and resolving issues. By enabling secure and efficient digital workspaces, we help staff stay productive and focused on delivering outcomes that matter.
As an ICT VIP Support Officer, you will be part of a team dedicated to support the department's Senior Executive Service and Minister's office.
This is where you play an important role.
As the ICT VIP Support Officer, you will:
Provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering responsive, tailored, and secure services.
Conduct advanced troubleshooting and problem analysis across complex ICT issues, ensuring timely and effective resolution.
Monitor service delivery performance against SLAs, providing reports and escalating risks or emerging issues when required.
Identify and drive service improvement opportunities, contributing to continuous improvement activities and maintaining technical and operational knowledge base content.
Recognise interconnected ICT issues, anticipate risks, and investigate practical solutions to strengthen overall service delivery.
Deliver reliable, timely advice on ICT incidents, service disruptions, and complex technical matters, supported by clear documentation to ensure auditing, assurance, and knowledge continuity.
Collaborate with internal ICT teams and external service providers to resolve issues impacting VIP clients, while building strong relationships with key stakeholders and proactively addressing their support needs.
Deliver high-quality, tailored communication and ICT support that meets the specialised requirements of executive and ministerial operating environments.
Work with a high degree of autonomy under limited direction to deliver consistent, high-quality outcomes, while contributing to a collaborative and professional team culture focused on exceptional VIP service delivery.
Support junior staff, guiding their technical development and ensuring high standards of work quality across the team.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Experience operating in an ICT support function or Service Desk environment
Undertake objective, systematic analysis to diagnose complex technical issues and deliver evidence-based solutions.
Identify links between interconnected technical and business issues, proposing practical and effective resolution options.
Apply sound judgement and prioritisation when managing competing demands in a high-pressure VIP support environment.
Build and maintain productive relationships with senior executives, ministerial staff, and ICT stakeholders, anticipating their needs and providing tailored, high-quality advice.
Communicate technical information clearly and with influence, adapting messaging for both technical and non-technical audiences while effectively managing expectations.
Demonstrate strong knowledge of end-user ICT systems, Microsoft365, and enterprise device support, providing specialist guidance and handling complex escalations.
Conduct regular quality assurance checks and document processes, incidents and actions to support organisational learning and audit requirements.
Prepare complex correspondence, reports, and knowledge articles that support service continuity and operational improvement.
Escalate risks and issues promptly to maintain continuity of service for VIP clients, adapting to changing business requirements while upholding high service standards.
Provide mentoring and professional guidance to junior staff, contributing to a positive, collaborative team culture and promoting continuous improvement.
Eligibility and other requirements
The successful candidate:
May be required to participate in an on-call roster (with appropriate restriction allowance) and be available to perform duty outside standard hours
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
0 jobs
ICT VIP Support Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
Visited 4 days ago
IT Service Desk Officer
Australian National University
Canberra ACT 2601
Visited 3 days ago
APS5/6 Systems Support Officer
Geoscience Australia
Canberra ACT
Cyber Security Analyst - APS 5
Australian Taxation Office
Canberra ACT
On-the-job training
View similar jobs with this employer
Resident Medical Officer | Full-time Temporary
Canberra Health Services
Canberra ACT
Salary packaging
Visa sponsorship
Visited 3 days ago
Cyber Security Adviser - APS 4
Australian Taxation Office
Canberra ACT
View similar jobs with this employer
Store Team Member
Woolworths Supermarkets
Kambah ACT
Visited 3 days ago
View similar jobs with this employer
Technical Officer
Australian National University
Canberra ACT 2601
Parental leave
Annual leave
Visited 4 days ago
Admissions Officer
Australian National University
Canberra ACT 2601
Visited 3 days ago
Retail Customer Experience
Often responds within 1 day
Dirty Janes
Fyshwick ACT 2609
Visited 5 days ago
Datacom First Nations ICT Trainee Programme
Often responds within 1 day
Datacom
Canberra ACT 2601
Work from home
Visited 2 hours ago
Web Publishing Officer - APS Level 4
Australian Government
Canberra ACT
Visited 3 hours ago
Immunisation Program Support Officer | Full-time Permanent
Health and Community Services
Canberra ACT
Barista (F&B Attendant)
LDK Healthcare
Weston Creek ACT
Visited 3 hours ago
Archivist, Australian Data Archive
Australian National University
Canberra ACT 2601
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
Visited 4 days ago
View similar jobs with this employer
Barista/All Rounder
Espresso Room
Canberra ACT 2600
Visited 5 days ago
SABA - Casual Sales Consultant - Canberra
APG & Co
Canberra ACT 2601
Referral program
Employee assistance program
Visited 5 days ago
SABA - Casual Sales Consultant - Canberra
Saba
Canberra ACT 2601
Referral program
Employee assistance program
Visited 5 days ago
IT Service Desk Analyst
EFEX
Fyshwick ACT 2609
Birthday leave
Practice Manager
MR recruitment
Deakin ACT
Visited 3 days ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 4 days ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 4 days ago
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Grounds & Maintenance Officer
Levande
Page ACT 2614
Visited 4 days ago
View similar jobs with this employer
People also searched:
Employers: Post a Job
Department of Agriculture, Fisheries and Forestry
APS 6 - $99,734 - $112,044 per annum plus superannuation
ICT Services Division
Canberra, ACT
DAFF is filling a vacancy for an APS6 ICT VIP Support Officer. This is your opportunity to be part of a team dedicated to support of the department's Senior Executive Service and Minister's Office.
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We provide essential ICT support and cyber security services that keep the department’s systems safe, reliable, and user-friendly. Our team ensures staff have access to secure desktop environments and responsive technical assistance. We protect sensitive information and maintain operational continuity by proactively managing risks and resolving issues. By enabling secure and efficient digital workspaces, we help staff stay productive and focused on delivering outcomes that matter.
As an ICT VIP Support Officer, you will be part of a team dedicated to support the department's Senior Executive Service and Minister's office.
This is where you play an important role.
As the ICT VIP Support Officer, you will:
Provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering responsive, tailored, and secure services.
Conduct advanced troubleshooting and problem analysis across complex ICT issues, ensuring timely and effective resolution.
Monitor service delivery performance against SLAs, providing reports and escalating risks or emerging issues when required.
Identify and drive service improvement opportunities, contributing to continuous improvement activities and maintaining technical and operational knowledge base content.
Recognise interconnected ICT issues, anticipate risks, and investigate practical solutions to strengthen overall service delivery.
Deliver reliable, timely advice on ICT incidents, service disruptions, and complex technical matters, supported by clear documentation to ensure auditing, assurance, and knowledge continuity.
Collaborate with internal ICT teams and external service providers to resolve issues impacting VIP clients, while building strong relationships with key stakeholders and proactively addressing their support needs.
Deliver high-quality, tailored communication and ICT support that meets the specialised requirements of executive and ministerial operating environments.
Work with a high degree of autonomy under limited direction to deliver consistent, high-quality outcomes, while contributing to a collaborative and professional team culture focused on exceptional VIP service delivery.
Support junior staff, guiding their technical development and ensuring high standards of work quality across the team.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Experience operating in an ICT support function or Service Desk environment
Undertake objective, systematic analysis to diagnose complex technical issues and deliver evidence-based solutions.
Identify links between interconnected technical and business issues, proposing practical and effective resolution options.
Apply sound judgement and prioritisation when managing competing demands in a high-pressure VIP support environment.
Build and maintain productive relationships with senior executives, ministerial staff, and ICT stakeholders, anticipating their needs and providing tailored, high-quality advice.
Communicate technical information clearly and with influence, adapting messaging for both technical and non-technical audiences while effectively managing expectations.
Demonstrate strong knowledge of end-user ICT systems, Microsoft365, and enterprise device support, providing specialist guidance and handling complex escalations.
Conduct regular quality assurance checks and document processes, incidents and actions to support organisational learning and audit requirements.
Prepare complex correspondence, reports, and knowledge articles that support service continuity and operational improvement.
Escalate risks and issues promptly to maintain continuity of service for VIP clients, adapting to changing business requirements while upholding high service standards.
Provide mentoring and professional guidance to junior staff, contributing to a positive, collaborative team culture and promoting continuous improvement.
Eligibility and other requirements
The successful candidate:
May be required to participate in an on-call roster (with appropriate restriction allowance) and be available to perform duty outside standard hours
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
💡 Quick Summary
Seeking a career-building opportunity? The ICT VIP Support Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
