Job Description
Skip to main content
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
700+ jobs
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Visited 57 minutes ago
Migration Assistant / Documentation Officer
KTM CONSULTING GROUP
Belconnen ACT 2617
Professional development assistance
Salary packaging
Visited 46 minutes ago
ICT VIP Support Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
APS Level 5 - Communications Officer_EXT
IP Australia
Canberra ACT
Visits Officer
Parliament of Australia
Canberra ACT
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 1 hour ago
Gardening
Often responds within 3 days
Living Green Sustainable Gardening
Canberra ACT
Visited 59 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 55 minutes ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 1 hour ago
Marketing and Communications Administration Coordinator
Dietitians Australia
Canberra ACT 2601
Visited 1 hour ago
Apprentice Landscaper
Park Landscapes Pty Ltd
Canberra ACT
Visited 30 minutes ago
Volunteer - Community Transport Driver
Capital Region Community Services
Canberra ACT
Visited 53 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Visited 43 minutes ago
Sales Administration
Amnesium Pty Ltd
Canberra ACT
Work from home
Visited 58 minutes ago
Site Administrator
Green Grid Connect
Bungendore NSW
Visited 47 minutes ago
Practice Manager
MR recruitment
Deakin ACT
Visited 34 minutes ago
Love to perform? Join the Sparkles team! ✨
Lucy Sparkles & Friends Canberra
Canberra ACT
Professional development assistance
Employee mentoring program
Profit sharing
Visited 42 minutes ago
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
Visited 48 minutes ago
View similar jobs with this employer
Regional Manager – ACT & Defence Industry Partnerships
Defence Bank
Canberra ACT
Parental leave
Annual leave
Employee assistance program
Visited 44 minutes ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 53 minutes ago
Manicurist
Often responds within 5 days
UMI Nails
Dickson ACT 2602
Transportation links
Visited 15 minutes ago
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 28 minutes ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 26 minutes ago
Crane Operators x 3 (Tower and Mobile)
Worksforyou
Canberra ACT
Visited 20 minutes ago
People also searched:
Employers: Post a Job
Department of Agriculture, Fisheries and Forestry
APS 6 - $99,734 - $112,044 per annum plus superannuation
ICT Services Division
Canberra, ACT
DAFF is filling a vacancy for an APS6 ICT VIP Support Officer. This is your opportunity to be part of a team dedicated to support of the department's Senior Executive Service and Minister's Office.
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We provide essential ICT support and cyber security services that keep the department’s systems safe, reliable, and user-friendly. Our team ensures staff have access to secure desktop environments and responsive technical assistance. We protect sensitive information and maintain operational continuity by proactively managing risks and resolving issues. By enabling secure and efficient digital workspaces, we help staff stay productive and focused on delivering outcomes that matter.
As an ICT VIP Support Officer, you will be part of a team dedicated to support the department's Senior Executive Service and Minister's office.
This is where you play an important role.
As the ICT VIP Support Officer, you will:
Provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering responsive, tailored, and secure services.
Conduct advanced troubleshooting and problem analysis across complex ICT issues, ensuring timely and effective resolution.
Monitor service delivery performance against SLAs, providing reports and escalating risks or emerging issues when required.
Identify and drive service improvement opportunities, contributing to continuous improvement activities and maintaining technical and operational knowledge base content.
Recognise interconnected ICT issues, anticipate risks, and investigate practical solutions to strengthen overall service delivery.
Deliver reliable, timely advice on ICT incidents, service disruptions, and complex technical matters, supported by clear documentation to ensure auditing, assurance, and knowledge continuity.
Collaborate with internal ICT teams and external service providers to resolve issues impacting VIP clients, while building strong relationships with key stakeholders and proactively addressing their support needs.
Deliver high-quality, tailored communication and ICT support that meets the specialised requirements of executive and ministerial operating environments.
Work with a high degree of autonomy under limited direction to deliver consistent, high-quality outcomes, while contributing to a collaborative and professional team culture focused on exceptional VIP service delivery.
Support junior staff, guiding their technical development and ensuring high standards of work quality across the team.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Experience operating in an ICT support function or Service Desk environment
Undertake objective, systematic analysis to diagnose complex technical issues and deliver evidence-based solutions.
Identify links between interconnected technical and business issues, proposing practical and effective resolution options.
Apply sound judgement and prioritisation when managing competing demands in a high-pressure VIP support environment.
Build and maintain productive relationships with senior executives, ministerial staff, and ICT stakeholders, anticipating their needs and providing tailored, high-quality advice.
Communicate technical information clearly and with influence, adapting messaging for both technical and non-technical audiences while effectively managing expectations.
Demonstrate strong knowledge of end-user ICT systems, Microsoft365, and enterprise device support, providing specialist guidance and handling complex escalations.
Conduct regular quality assurance checks and document processes, incidents and actions to support organisational learning and audit requirements.
Prepare complex correspondence, reports, and knowledge articles that support service continuity and operational improvement.
Escalate risks and issues promptly to maintain continuity of service for VIP clients, adapting to changing business requirements while upholding high service standards.
Provide mentoring and professional guidance to junior staff, contributing to a positive, collaborative team culture and promoting continuous improvement.
Eligibility and other requirements
The successful candidate:
May be required to participate in an on-call roster (with appropriate restriction allowance) and be available to perform duty outside standard hours
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
700+ jobs
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Visited 57 minutes ago
Migration Assistant / Documentation Officer
KTM CONSULTING GROUP
Belconnen ACT 2617
Professional development assistance
Salary packaging
Visited 46 minutes ago
ICT VIP Support Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
APS Level 5 - Communications Officer_EXT
IP Australia
Canberra ACT
Visits Officer
Parliament of Australia
Canberra ACT
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 1 hour ago
Gardening
Often responds within 3 days
Living Green Sustainable Gardening
Canberra ACT
Visited 59 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 55 minutes ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 1 hour ago
Marketing and Communications Administration Coordinator
Dietitians Australia
Canberra ACT 2601
Visited 1 hour ago
Apprentice Landscaper
Park Landscapes Pty Ltd
Canberra ACT
Visited 30 minutes ago
Volunteer - Community Transport Driver
Capital Region Community Services
Canberra ACT
Visited 53 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Visited 43 minutes ago
Sales Administration
Amnesium Pty Ltd
Canberra ACT
Work from home
Visited 58 minutes ago
Site Administrator
Green Grid Connect
Bungendore NSW
Visited 47 minutes ago
Practice Manager
MR recruitment
Deakin ACT
Visited 34 minutes ago
Love to perform? Join the Sparkles team! ✨
Lucy Sparkles & Friends Canberra
Canberra ACT
Professional development assistance
Employee mentoring program
Profit sharing
Visited 42 minutes ago
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
Visited 48 minutes ago
View similar jobs with this employer
Regional Manager – ACT & Defence Industry Partnerships
Defence Bank
Canberra ACT
Parental leave
Annual leave
Employee assistance program
Visited 44 minutes ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 53 minutes ago
Manicurist
Often responds within 5 days
UMI Nails
Dickson ACT 2602
Transportation links
Visited 15 minutes ago
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 28 minutes ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 26 minutes ago
Crane Operators x 3 (Tower and Mobile)
Worksforyou
Canberra ACT
Visited 20 minutes ago
People also searched:
Employers: Post a Job
Department of Agriculture, Fisheries and Forestry
APS 6 - $99,734 - $112,044 per annum plus superannuation
ICT Services Division
Canberra, ACT
DAFF is filling a vacancy for an APS6 ICT VIP Support Officer. This is your opportunity to be part of a team dedicated to support of the department's Senior Executive Service and Minister's Office.
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We provide essential ICT support and cyber security services that keep the department’s systems safe, reliable, and user-friendly. Our team ensures staff have access to secure desktop environments and responsive technical assistance. We protect sensitive information and maintain operational continuity by proactively managing risks and resolving issues. By enabling secure and efficient digital workspaces, we help staff stay productive and focused on delivering outcomes that matter.
As an ICT VIP Support Officer, you will be part of a team dedicated to support the department's Senior Executive Service and Minister's office.
This is where you play an important role.
As the ICT VIP Support Officer, you will:
Provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering responsive, tailored, and secure services.
Conduct advanced troubleshooting and problem analysis across complex ICT issues, ensuring timely and effective resolution.
Monitor service delivery performance against SLAs, providing reports and escalating risks or emerging issues when required.
Identify and drive service improvement opportunities, contributing to continuous improvement activities and maintaining technical and operational knowledge base content.
Recognise interconnected ICT issues, anticipate risks, and investigate practical solutions to strengthen overall service delivery.
Deliver reliable, timely advice on ICT incidents, service disruptions, and complex technical matters, supported by clear documentation to ensure auditing, assurance, and knowledge continuity.
Collaborate with internal ICT teams and external service providers to resolve issues impacting VIP clients, while building strong relationships with key stakeholders and proactively addressing their support needs.
Deliver high-quality, tailored communication and ICT support that meets the specialised requirements of executive and ministerial operating environments.
Work with a high degree of autonomy under limited direction to deliver consistent, high-quality outcomes, while contributing to a collaborative and professional team culture focused on exceptional VIP service delivery.
Support junior staff, guiding their technical development and ensuring high standards of work quality across the team.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Experience operating in an ICT support function or Service Desk environment
Undertake objective, systematic analysis to diagnose complex technical issues and deliver evidence-based solutions.
Identify links between interconnected technical and business issues, proposing practical and effective resolution options.
Apply sound judgement and prioritisation when managing competing demands in a high-pressure VIP support environment.
Build and maintain productive relationships with senior executives, ministerial staff, and ICT stakeholders, anticipating their needs and providing tailored, high-quality advice.
Communicate technical information clearly and with influence, adapting messaging for both technical and non-technical audiences while effectively managing expectations.
Demonstrate strong knowledge of end-user ICT systems, Microsoft365, and enterprise device support, providing specialist guidance and handling complex escalations.
Conduct regular quality assurance checks and document processes, incidents and actions to support organisational learning and audit requirements.
Prepare complex correspondence, reports, and knowledge articles that support service continuity and operational improvement.
Escalate risks and issues promptly to maintain continuity of service for VIP clients, adapting to changing business requirements while upholding high service standards.
Provide mentoring and professional guidance to junior staff, contributing to a positive, collaborative team culture and promoting continuous improvement.
Eligibility and other requirements
The successful candidate:
May be required to participate in an on-call roster (with appropriate restriction allowance) and be available to perform duty outside standard hours
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
💡 Quick Summary
Seeking a career-building opportunity? The ICT VIP Support Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.