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ICICI Bank


Office Executive – ICICI Bank jobs
ICICI Bank • Manpur • via Search For Jobs Hiring In India - 2024
14 hours ago
₹35K–₹40K a month
Full–time, Part-time and Contractor
Apply on Search For Jobs Hiring In India - 2024
Job description
Job Description

madhya pradesh’s leading private sector bank which is ICICI Bank currently hiring for Office Executive – ICICI Bank Career 2022 in goharganj, bhopal, madhya pradesh, madhya pradesh, meantime refer below description to get apply for the same.

Firstly, ICICI Bank Jobs in goharganj, bhopal, madhya pradesh 2022 madhya pradesh : – ICICI Bank Vacancy in goharganj, bhopal, madhya prades...
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IDBI Bank


IDBI Bank Jobs
IDBI Bank • Huzur, Madhya Pradesh • via Search For Jobs Hiring In India - 2024
14 hours ago
₹35K–₹40K a month
Full–time, Part-time and Contractor
Apply on Search For Jobs Hiring In India - 2024
Job description
IDBI Bank Recruitment

As a Customer Service Manager, your primary responsibility will be to oversee and manage the customer service department, ensuring excellent service delivery and customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, training and leading the customer service team, and resolving escalated customer issues. Your strong leadership skills, customer-centric mindset, and ability to drive performance and process improvement will be essential for success in this role.

IDBI Bank Jobs Near Me

Responsibilities:-
• Customer Service Strategy:
• Develop and implement customer service strategies aligned with the organization's goals and objectives.
• Set service standards and performance metrics to measure team and individual performance.
• Identify areas for improvement in service delivery and implement corrective actions.
• Stay updated on customer service best practices and industry trends.
• Team Management and Training:
• Recruit, train, and onboard new customer service representatives.
• Provide ongoing coaching and mentoring to enhance team performance.
• Conduct regular performance evaluations and provide feedback for improvement.
• Develop and deliver training programs to enhance product knowledge and customer service skills.
• Foster a positive and customer-centric work environment.
• Customer Issue Resolution:
• Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution.
• Investigate and analyze complex customer problems, collaborating with cross-functional teams as necessary.
• Implement effective processes and procedures for handling customer complaints and inquiries.
• Monitor customer feedback and trends to proactively address potential issues.
• Performance Monitoring and Reporting:
• Track and analyze key performance indicators (KPIs) related to customer services, such as response time, resolution rate, and customer satisfaction.
• Generate reports on team performance and customer feedback.
• Identify areas for improvement and implement strategies to enhance customer service effectiveness.
• Utilize customer service software and tools to streamline processes and enhance productivity.
• Customer Relationship Management:
• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
• Collaborate with sales and account management teams to align customer service efforts with business objectives.
• Identify opportunities for upselling or cross-selling based on customer needs and preferences.
• Gather customer feedback and insights to drive product or service improvements.

IDBI Bank Careers

Qualifications:-
• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in customer service or a related role, with at least [number of years] in a managerial or supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer-focused mindset and commitment to delivering exceptional service.
• Analytical and problem-solving abilities.
• Proficiency in customer service software and tools