IDFC FIRST BNK - Cluster Manager-Business Banking
About IDFC FIRST Bank: IDFC FIRST Bank is a leading banking institution committed to providing comprehensive financial services and products to our customers. With a focus on innovation, customer satisfaction, and financial inclusion, we aim to create a sustainable and inclusive financial ecosystem. Join us in our mission to transform the banking landscape and empower our clients to achieve their financial goals.
About the Role: As a Cluster Manager in Business Banking at IDFC FIRST Bank, you will be responsible for overseeing and driving business growth within a cluster of branches. You will lead a team of relationship managers and ensure the delivery of exceptional banking services to our business clients. This role offers a unique opportunity to leverage your expertise and leadership skills to achieve business objectives and foster customer loyalty.
Key Responsibilities:
• Develop and implement strategic plans to achieve business targets and drive growth within the assigned cluster.
• Lead, mentor, and manage a team of relationship managers to ensure high performance and professional development.
• Identify and capitalize on new business opportunities to expand the client base and increase market share.
• Build and maintain strong relationships with key business clients, ensuring their banking needs are met with excellence.
• Monitor and analyze market trends, competitor activities, and customer feedback to identify opportunities and challenges.
• Collaborate with cross-functional teams to develop and execute effective sales and marketing strategies.
• Ensure compliance with all regulatory requirements and internal policies, maintaining the highest standards of integrity and professionalism.
• Provide regular reports and insights to senior management on cluster performance and key business metrics.
• Drive customer satisfaction and loyalty by delivering exceptional banking solutions and resolving any issues promptly.
Qualifications:
• Bachelor’s degree in Business Administration, Finance, Marketing, or