Job Description
Apply By: Monday, June 30, 2026 11:5+ pm EDT
I&IT ITSM Process Coordinator
Job ID:
223627
Posting status:
Open
Organization:
Ministry of Public and Business Service Delivery and Procurement
Division:
GovTechON -Infrastructure Technology Services
City:
Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, Toronto
Position(s) language:
English
Job term:
1 Temporary (Up to 12 month assignment with possible extension)
Job code:
6A003 - InformationTechnology06
Salary:
$82,217.00 - $121,155.00 Per year
About Us
Residing within the Ministry of Public and Business Service Delivery and Procurement, the Infrastructure Technology Services (ITS) Division provides the underlying infrastructure for all Ontario government IT, supporting critical ministry and agency systems. ITS partners with I+IT clusters and ministries to deliver timely, innovative and cost-effective enterprise-wide IT services and solutions to over 65,000 Ontario Public Service (OPS) staff and, ultimately, the citizens of Ontario.
The Opportunity
Are you looking for your next career opportunity? If so, consider this fantastic opportunity with the Infrastructure Technology Services (ITS) Division, in the Process Coordinator Role, promoting IT Service Management (ITSM) best practices to support enterprise-wide IT service management functions as part of the Service Management Team. We are looking for an experienced professional to provide advice, expertise and consultation services to clients and stakeholders on best practices, process options, and to identify process optimization opportunities in an ever-changing IT environment.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, ****** orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In this role, you will:
Ensure documentation for I&IT best practice procedures and protocols is kept current and recommend related policies for management approvals, ensuring their compatibility with the Service Management Processes.
Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.
Work with other Enterprise Service Management Processes such as Release Management, Service Asset and Configuration Incident Management and Change Management to effectively support Problem Management.
Provide expertise on all ITSM best practices and processes.
Monitors compliance with agreements, and ensures the timely identification and resolution of problems and issues.
Participate as a process specialist on best practice committees, council and boards including governance activities, coordinating certain aspects of these governance bodies and convening process-specific sessions with stakeholders.
Provide direction to project management teams, establishing performance standards, and providing training specific to Service Management Processes.
Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.
Execute and coordinate ITSM process activities, to establish standard methodologies.
Assess process operations and collaborate with management and senior management on various process improvement opportunities.
Provide advice and process expertise to project management teams, external vendors, senior management and executive level committees.
What you bring to the team
Knowledge:
You have knowledge of Service Management principles, tools for IT Service Management (ITSM), and data analytics in order to research, plan, and lead diverse Service Management activities
You can identify technical and human change management needs, and plan, manage, and evaluate technical change management needs.
You have knowledge of technology management, I&IT infrastructure, application solutions development lifecycle concepts, emerging technologies, office automation, productivity & collaboration tools, and information management systems.
Other Essential Knowledge and Skills:
You have knowledge of project management techniques and methodologies, in order to lead concurrent projects.
You have planning, priority setting and co-ordination skills to plan, co-ordinate and direct activities.
Analytical and Problem-Solving Skills:
You can assess and make recommendations concerning specific Problem Management processes, needs and requests, risks and benefits within the context of ITSM.
You can assess the efficiency and effectiveness of operational processes and policies, in the context of Service Management.
Communication Skills:
You can provide technical expertise and advice management on project planning, management, and reporting.
You can manage stakeholder relations, provide instructions, and advice to clients on options, solutions, and courses of action.
You have presentation and explanatory skills to make effective presentations to senior business customers and management.
You can negotiate contracts with vendors, manage arrangements with clients and external service suppliers.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Additional information:
Apply by:
Monday, June 30, 2026 11:5+ pm EDT
Position details:
1 English Temporary, duration up to 12 months, 200 First Ave W, North Bay, North Region or 222 Jarvis St, Toronto, Toronto Region or 1 Stone Rd W, Guelph, West Region or 301 St Paul St, St Catharines, West Region or 33 King St W, Oshawa, Central Region or 17 Gable Ln, Kingston, East Region or 300 Water St, Peterborough, East Region or 65+ Exeter Rd, London, West Region or 15+ Sir William Hearst Ave, Toronto, Toronto Region
Compensation group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Work hours:
Schedule 6
Category:
Information Technology
Posted on:
Monday, June 16, 2026
Note:
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
E-MG-223627/24
How to apply:
You must apply online.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together
I&IT ITSM Process Coordinator
Job ID:
223627
Posting status:
Open
Organization:
Ministry of Public and Business Service Delivery and Procurement
Division:
GovTechON -Infrastructure Technology Services
City:
Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, Toronto
Position(s) language:
English
Job term:
1 Temporary (Up to 12 month assignment with possible extension)
Job code:
6A003 - InformationTechnology06
Salary:
$82,217.00 - $121,155.00 Per year
About Us
Residing within the Ministry of Public and Business Service Delivery and Procurement, the Infrastructure Technology Services (ITS) Division provides the underlying infrastructure for all Ontario government IT, supporting critical ministry and agency systems. ITS partners with I+IT clusters and ministries to deliver timely, innovative and cost-effective enterprise-wide IT services and solutions to over 65,000 Ontario Public Service (OPS) staff and, ultimately, the citizens of Ontario.
The Opportunity
Are you looking for your next career opportunity? If so, consider this fantastic opportunity with the Infrastructure Technology Services (ITS) Division, in the Process Coordinator Role, promoting IT Service Management (ITSM) best practices to support enterprise-wide IT service management functions as part of the Service Management Team. We are looking for an experienced professional to provide advice, expertise and consultation services to clients and stakeholders on best practices, process options, and to identify process optimization opportunities in an ever-changing IT environment.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, ****** orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In this role, you will:
Ensure documentation for I&IT best practice procedures and protocols is kept current and recommend related policies for management approvals, ensuring their compatibility with the Service Management Processes.
Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.
Work with other Enterprise Service Management Processes such as Release Management, Service Asset and Configuration Incident Management and Change Management to effectively support Problem Management.
Provide expertise on all ITSM best practices and processes.
Monitors compliance with agreements, and ensures the timely identification and resolution of problems and issues.
Participate as a process specialist on best practice committees, council and boards including governance activities, coordinating certain aspects of these governance bodies and convening process-specific sessions with stakeholders.
Provide direction to project management teams, establishing performance standards, and providing training specific to Service Management Processes.
Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.
Execute and coordinate ITSM process activities, to establish standard methodologies.
Assess process operations and collaborate with management and senior management on various process improvement opportunities.
Provide advice and process expertise to project management teams, external vendors, senior management and executive level committees.
What you bring to the team
Knowledge:
You have knowledge of Service Management principles, tools for IT Service Management (ITSM), and data analytics in order to research, plan, and lead diverse Service Management activities
You can identify technical and human change management needs, and plan, manage, and evaluate technical change management needs.
You have knowledge of technology management, I&IT infrastructure, application solutions development lifecycle concepts, emerging technologies, office automation, productivity & collaboration tools, and information management systems.
Other Essential Knowledge and Skills:
You have knowledge of project management techniques and methodologies, in order to lead concurrent projects.
You have planning, priority setting and co-ordination skills to plan, co-ordinate and direct activities.
Analytical and Problem-Solving Skills:
You can assess and make recommendations concerning specific Problem Management processes, needs and requests, risks and benefits within the context of ITSM.
You can assess the efficiency and effectiveness of operational processes and policies, in the context of Service Management.
Communication Skills:
You can provide technical expertise and advice management on project planning, management, and reporting.
You can manage stakeholder relations, provide instructions, and advice to clients on options, solutions, and courses of action.
You have presentation and explanatory skills to make effective presentations to senior business customers and management.
You can negotiate contracts with vendors, manage arrangements with clients and external service suppliers.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Additional information:
Apply by:
Monday, June 30, 2026 11:5+ pm EDT
Position details:
1 English Temporary, duration up to 12 months, 200 First Ave W, North Bay, North Region or 222 Jarvis St, Toronto, Toronto Region or 1 Stone Rd W, Guelph, West Region or 301 St Paul St, St Catharines, West Region or 33 King St W, Oshawa, Central Region or 17 Gable Ln, Kingston, East Region or 300 Water St, Peterborough, East Region or 65+ Exeter Rd, London, West Region or 15+ Sir William Hearst Ave, Toronto, Toronto Region
Compensation group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Work hours:
Schedule 6
Category:
Information Technology
Posted on:
Monday, June 16, 2026
Note:
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
E-MG-223627/24
How to apply:
You must apply online.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together
💡 Quick Summary
Seeking a career-building opportunity? The I&IT ITSM Process Coordinator position is now open for candidates interested in the Helper Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
