Job Description

Such jobs are a huge part of BPO's i.e Business process outsourcing and these jobs require you to solve the problem of a person either by placing a call or receiving one there might be certain situations in which you need to even interact with the customer over an email or chat support.

There are a lot of duties that a non-voice agent can be asked to perform, including but not limited to :

Web Design

Email / Chat handling

Social Media Marketing

App development

Search Engine Optimization

And a lot more