Job Description
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16 hours agoFull–time
Job Description
Must have minimum 2 years of experience as a Team Leader in BPO customer support.
Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
Ensure daily meet of service level & Shrinkage.
Conduct Huddles pre and post Shift
Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition Occupancy, NPS/Csat & Dsat Calculations.
Experience in international in BPO will be a good to the current hiring process.
Should be Excellent communication skills in English and Any South Indian language.
Should be graduated in any Stream.
Any 6 days of work.
Candidate should be flexible to work with Rotational shift
16 hours agoFull–time
Job Description
Must have minimum 2 years of experience as a Team Leader in BPO customer support.
Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
Ensure daily meet of service level & Shrinkage.
Conduct Huddles pre and post Shift
Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition Occupancy, NPS/Csat & Dsat Calculations.
Experience in international in BPO will be a good to the current hiring process.
Should be Excellent communication skills in English and Any South Indian language.
Should be graduated in any Stream.
Any 6 days of work.
Candidate should be flexible to work with Rotational shift
💡 Quick Summary
Seeking a career-building opportunity? The Immediate requirement for Team Leader Experience in BPO position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
