Imperia Relationship Manager|Banking

Job Title : RBB-Imperia Relationship Manager

Business Unit (PA) : Retail Branch Banking

Team : Retail Branch Banking

Reports to (job) :Branch Manager

Job Purpose

Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c’s ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.

To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 – 8 Areas

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

· Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio

· Acquire new customers who meet product criteria

· Regular interaction with the customer to build rapport to understand and update the profile.

· Enhance the Overall value/book size of the portfolio

· Maintain the overall quality / hygiene parameters of the portfolio

· Cross selling products of the bank based on the customer need

· Joint calls being done along with Supervisor as per defined process

· Advisory services to be offered based on the requirement in coordination with PBG.

Attrition control of customers
· Achieving MTD and YTD Revenue Targets

Operations, Marketing & Processes

· Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)

· Ensure KYC / AML norms are adhered to at all points of time

· Ensure that 5-S norms are adhered to for individuals workstation

Increase in wallet share

· Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer

· Sales to family members and associates (all network)

Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

Product Penetration & contribution towards focused product

· Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.

Enhance client's Customer To Group ( CTG ) level

Customer Service

· Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.

· Customer is informed about any regulatory or process change. Keep the customer updated on program features.

· Ensure timely customer communication on requests and concerns raised.

· Proactive complaint management through feedback from customers.

· Promoting all direct banking channels and ensuring that the customer is utilizing the same

· Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out

· Ensure smooth transition of handover/takeover of the portfolio

Job Types: Full-time, Regular / Permanent

Salary: ₹700,000.00 - ₹1,200,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Monday to Friday
Supplemental pay types:

Commission pay
Yearly bonus
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 5 years (Preferred)
B2C Direct Sales: 5 years (Preferred)
Banking: 5 years (Preferred)
Insurance sales: 5 years (Preferred)
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