All about Zeta: Zeta is the world's first and only Omni Stack for banks and FinTechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, a fraud engine, and rewards for retail banking.We are a new-age, high-growth startup (& a unicorn) founded in 2015 by two visionary leaders, , whose entrepreneurial legacy & excellence has put us on top of the global FinTech ecosystem. Zeta counts amongst its customers over 10 banks and 25 FinTechs across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. .

The Role :
• Zeta is seeking a highly motivated Implementation Analyst (IA) to join our growing team. The IA will be responsible for providing technical support to our customers and internal teams, ensuring the successful installation, configuration, and operation of our products in the SaaS offering.

What would you do here?
• Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
• Work closely with internal teams to investigate and resolve complex technical issues
• Identify and escalate product defects and enhancement requests to the appropriate teams
• Create and maintain technical documentation, including knowledge base articles and user guides
• Participate in on-call rotations to provide 24/7 support to customers

What are we looking for?
• Bachelor's degree in Computer Science, Electronics Engineering, or a related field.
• 1-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
• Strong problem-solving and analytical skills.
• Experience with Linux operating systems and command line interface.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
• Knowledge on SQL, and Postman is a must. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities