Job Description
Full job description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of
RELX
, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
This is a newly created role following the Henchman acquisition, a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. LexisNexis will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to its clients.
As an Implementation Consultant, you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.
You will primarily work with various Document Management Systems and Document Drafting Software.
Reporting to the Head of Finance & Operations, this is a permanent full-time role to be based in Chatswood, Sydney with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Managing overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
Serve as a Technical Pre-sales advisory to customers during the sales cycle.
Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
Ensuring projects are initiated promptly, reflecting the client’s expectations
Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
Managing the review process with the product organization, and coordinate responses to clients
Requirements
Possess a background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.
Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.
Have familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocuments
Demonstrate problem-solving skills – Be able to quickly mitigate challenges so they don’t affect project outcomes
Have the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teams
Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of
RELX
, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
This is a newly created role following the Henchman acquisition, a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. LexisNexis will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to its clients.
As an Implementation Consultant, you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.
You will primarily work with various Document Management Systems and Document Drafting Software.
Reporting to the Head of Finance & Operations, this is a permanent full-time role to be based in Chatswood, Sydney with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Managing overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
Serve as a Technical Pre-sales advisory to customers during the sales cycle.
Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
Ensuring projects are initiated promptly, reflecting the client’s expectations
Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
Managing the review process with the product organization, and coordinate responses to clients
Requirements
Possess a background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.
Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.
Have familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocuments
Demonstrate problem-solving skills – Be able to quickly mitigate challenges so they don’t affect project outcomes
Have the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teams
Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
💡 Quick Summary
Seeking a career-building opportunity? The Implementation Consultant – LegalTech & DMS Solutions position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.