Job Description
Full-time
703 North Central Avenue, Atlanta, GA 30354
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Skills
Do you have experience in Trade compliance?
Education
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Full job description
POSITION OVERVIEW
The Import Manager is responsible for managing the import operations function in the Atlanta Imports Department. Participates in implementing and maintaining internal controls that will ensure that company Import decisions are supported and in compliance with policies.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
Operational and commercial management of the Import Department
Supervisory management responsibilities for both import and export employees, including daily work assignments and scheduling
Ensure policies and procedures set forth by the company are followed
Conduct annual performance evaluations and reviews for all staff within the division
Create individual training and development plans that address needs and expectations
Responsible for interviewing all new hires and implementing disciplinary measures as needed
Inform Human Resources of any escalating incidents
Lead the development and engagement of the Import Department
Implement new procedures for KPI reporting in coordination with task force and/or CargoWise team
Contribute to process improvements, continuous innovations, and cost optimizations
Provide proactive problem resolution and corrective actions to ensure service excellence
Manage updates and communicate new requirements in CargoWise
Responsible for financial results and optimizations of the Import Department
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Responsible for customer satisfaction
Receive and track customer bookings/shipments
Update clients on shipment status and delays
Respond in a timely manner to customer requests via phone or email
Provide air and ocean freight quotes
Receive, review, and process import documentation from overseas agents and customers
Handle bookings from overseas agents and coordinate moves to destination
Update shipment status, issue arrival notices, and obtain entry documents for customs entries
Communicate with customs brokers to confirm customs release status
Adhere to all domestic and international shipping regulations
Dispatch freight for delivery and maintain communication with truckers throughout delivery
Collect proof of delivery (POD)
Cost and invoice all files
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
Successful completion of a bachelor's degree or equivalent, plus additional job-related coursework or specialized training
8+ years industry experience, specific to Ocean / Air Import shipments
5+ years staff management experience
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Outstanding customer service skills with capability to work under stress and remain flexible
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Self-motivated and eager to learn
Result-oriented with talent for problem solving
Strong analytical skills
Proficiency in MS Office applications
IATA Dangerous Goods (Class 7) Experience & Certification is an asset
3PL & 4PL Control Tower Experience is an asset
PHYSICAL REQUIREMENTS
Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 20 lbs.
Must be able to sit for prolonged period of time in office environment, desk setting
Must be able to talk, listen and speak clearly on telephone.
Diversity and Inclusion
We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.
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703 North Central Avenue, Atlanta, GA 30354
Profile insights
Find out how your skills align with the job description
Skills
Do you have experience in Trade compliance?
Education
Do you have a Bachelor's degree?
Full job description
POSITION OVERVIEW
The Import Manager is responsible for managing the import operations function in the Atlanta Imports Department. Participates in implementing and maintaining internal controls that will ensure that company Import decisions are supported and in compliance with policies.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
Operational and commercial management of the Import Department
Supervisory management responsibilities for both import and export employees, including daily work assignments and scheduling
Ensure policies and procedures set forth by the company are followed
Conduct annual performance evaluations and reviews for all staff within the division
Create individual training and development plans that address needs and expectations
Responsible for interviewing all new hires and implementing disciplinary measures as needed
Inform Human Resources of any escalating incidents
Lead the development and engagement of the Import Department
Implement new procedures for KPI reporting in coordination with task force and/or CargoWise team
Contribute to process improvements, continuous innovations, and cost optimizations
Provide proactive problem resolution and corrective actions to ensure service excellence
Manage updates and communicate new requirements in CargoWise
Responsible for financial results and optimizations of the Import Department
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Responsible for customer satisfaction
Receive and track customer bookings/shipments
Update clients on shipment status and delays
Respond in a timely manner to customer requests via phone or email
Provide air and ocean freight quotes
Receive, review, and process import documentation from overseas agents and customers
Handle bookings from overseas agents and coordinate moves to destination
Update shipment status, issue arrival notices, and obtain entry documents for customs entries
Communicate with customs brokers to confirm customs release status
Adhere to all domestic and international shipping regulations
Dispatch freight for delivery and maintain communication with truckers throughout delivery
Collect proof of delivery (POD)
Cost and invoice all files
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
Successful completion of a bachelor's degree or equivalent, plus additional job-related coursework or specialized training
8+ years industry experience, specific to Ocean / Air Import shipments
5+ years staff management experience
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Outstanding customer service skills with capability to work under stress and remain flexible
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Self-motivated and eager to learn
Result-oriented with talent for problem solving
Strong analytical skills
Proficiency in MS Office applications
IATA Dangerous Goods (Class 7) Experience & Certification is an asset
3PL & 4PL Control Tower Experience is an asset
PHYSICAL REQUIREMENTS
Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 20 lbs.
Must be able to sit for prolonged period of time in office environment, desk setting
Must be able to talk, listen and speak clearly on telephone.
Diversity and Inclusion
We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.
Explore other jobs
Discover opportunities beyond Fracht USA
2nd shift Warehouse Supervisor
New
APL Logistics
Atlanta, GA 30336
$49,011 - $65,000
a year
GSOC Manager
New
Prosegur
Conyers, GA 30012
$80,000
a year
Airport Station Manager (ATL)
Company logo
Denver Air Connection
Atlanta, GA 30320
$25 - $28
an hour
You must create an Indeed account before continuing to the company website to apply
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
💡 Quick Summary
Seeking a career-building opportunity? The Import Manager position is now open for candidates interested in the Warehouse / Logistics Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Warehouse / Logistics Jobs is a plus.