In Room Dining Supervisor
701 North Stone Canyon Road, Los Angeles, CA +0077
Profile insights
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Skills
Hotel experience
Customer service
Communication skills
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Languages
English
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Job details
Here’s how the job details align with your profile.
Pay
$2+.+3 an hour
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays
Location
Estimated commute
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Job address
701 North Stone Canyon Road, Los Angeles, CA +0077
Benefits
Pulled from the full job description
Dental insurance
401(k)
Health insurance
Full job description
Your future, our legacy
Hotel
Hotel Bel-Air
Division & Department
Food & Beverage - In Room Dining
Job Title
In Room Dining Supervisor
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As an In Room Dining Supervisor at Hotel Bel-Air, here are just some of the great benefits you will receive:
Medical/Dental/Vison Benefits
Pension/401k Plan
Sick Time
Vacation Time
Free Meals on Duty
Uniform provided with complimentary laundry included
Exclusive Access to a discount platform featuring 1000s of retailers
Hotel Benefits
Complimentary stays with breakfast included in all + Dorchester Collection hotels – stay once a year at each hotel!
50% off at restaurants within all of our Dorchester Collection hotels
As an In Room Dining Supervisor at Hotel Bel-Air your compensation will be $2+.+3 hourly.
What you'll do
You’ll love what you do and take pride in delighting our guests:
You will be responsible for overseeing daily operations in In Room Dining, Mini Bar, and the Pool during their day. You will also work in tandem with the Pool Supervisor to create a communication bridge between both outlets. This will include recognizing all In-House and VIP guests, all to ensure our guests receives nothing but the best and personalized experience.
You’ll also be responsible for overseeing our In Room Dining Team during their day, including IRD Captains. They also manage the team members at the Pool and Mini Bar, and they are responsible for the direction, coordination and evaluation of these team members within the department during service, while coordinating with our In Room Dining Manager.
You will also ensure our service standards are upheld and will work closely with the In Room Dining Leadership Team to complete any necessary task. As a Supervisor you will have administrative work such as email communication between all departments to confirm the special needs and requests are communicated between the In Room Dining, Pool and Mini Bar team. Furthermore, our Supervisor assists with work schedules, assists in by-weekly payroll, leads daily shift meetings, and reports daily shift operations with any necessary follow up.
Our In Room Dining Supervisor will assist by covering team members’ breaks, spot checking room set ups, and create the daily shift operation report with any necessary follow up. They also participate in the onboarding process of new team members, which includes, interviewing, hiring, and training.
You’ll also assist with amenity deliveries, monitor pick-up requests, monitor deliveries and follow up with retrieving of trays and tables throughout the hotel, clean the in room dining tables, carry dirty dishes, set tables, replenish supplies, assist servers when delivering tables and maintain your working area clean and organized all to ensure our guests receives nothing but the best experience.,
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an In Room Dining Supervisor you’ll have the opportunity to bring these to life and continue to create our legacy.
Sometimes our guests have special requests involving individualized pre-arrival orders, personalized menus and even special occasions. Most of these requests are fulfilled by our In Room Dining Captains.
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our In Room Dining Supervisor are relied upon to report these and work with several other positions to correct.
While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, cro
What you'll bring
You’ll bring your unique personality and passion to the role and the team.
You have a talent for being detail oriented, building relationships and working as a team
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
Position location
Job Location
USA
Location
701 Stone Canyon Road +0077 Los Angeles