Job Description
C
Clipped Assist India Pvt Ltd
Call Center Representative
Clipped Assist India Pvt Ltd • Mumbai, Maharashtra • via WorkIndia.in
17 days ago
₹35K–₹40K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Internshala
Apply on Adzuna
Apply directly on Expertia AI
Apply on Jooble
Apply on BeBee
Apply on GetMeReferred
Apply on Foundit
Job description
Salary Range : Rs. 35000 - Rs. 40000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : 2+ Years of Experience
Location : Chunabhatti
Working Hours : 6.30pm -2.30am| Monday to Saturday
A...
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PwC India
IN_Senior Manager_Agentic contact center Delivery__GCC_Advisory_Mumbai
PwC India • Mumbai, Maharashtra • via LinkedIn
11 days ago
Full–time
Apply on LinkedIn
Apply on BeBee
Apply directly on Recruit.net
Job description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Senior Manager
Job Description & Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, ****** orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Job description & Summary:
Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
• Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
• Translate business requirements into robust solution architectures aligned to customer objectives and delivery realities.
• Build compelling value propositions, business cases, and ROI models.
Responsibilities:
Client Stakeholder Management
• Lead customer workshops, requirement discovery sessions, and executive-level solution presentations.
• Manage expectations by clearly articulating scope, assumptions, dependencies, and success metrics.
• Support ongoing client conversations through the sales cycle and transition into delivery.
Project Delivery & Implementation Alignment
• Bring strong delivery perspective to presales by defining realistic implementation approaches, timelines, and rollout strategies.
• Collaborate with delivery and program management teams to ensure smooth handover from presales to execution.
• Identify risks, dependencies, and change management considerations early in the solution design.
• Provide advisory support during initial phases of implementation, as needed.
Operational & Domain Expertise
• Apply deep understanding of contact center operations including IVR, call flows, QA, workforce management, reporting, and compliance.
• Map AI and automation solutions to operational KPIs such as AHT, CSAT, FCR, containment, and agent productivity.
• Design solutions that balance innovation with operational feasibility.
Collaboration & Enablement
• Work closely with product, engineering, and delivery teams to shape solutions and provide market feedback.
• Support RFP/RFI responses, solution documentation, effort estimation, and pricing inputs.
• Enable sales teams through demos, solution playbooks, and competitive positioning.
Mandatory Skill Sets:
• Proven experience managing client stakeholders and engaging with senior business and IT leaders.
• Strong understanding of project delivery models, implementation of lifecycles, and governance.
Preferred Skill Sets:
• Hands-on expertise in:
• Chatbots & Voicebots
• Real-Time Agent Assist
• Speech & Interaction Analytics
• Smart Knowledge management solutions
• Contact Center Operations & KPIs
• Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE and others
• Excellent communication, storytelling, and presentation skills.
• Experience supporting enterprise RFPs and complex deals.
Years of Experience required:
8 -15 years
Education Qualification:
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.
:
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Contact Center Optimization
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Coaching and Feedback, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM) {+ 44 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Clipped Assist India Pvt Ltd
Call Center Representative
Clipped Assist India Pvt Ltd • Mumbai, Maharashtra • via WorkIndia.in
17 days ago
₹35K–₹40K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Internshala
Apply on Adzuna
Apply directly on Expertia AI
Apply on Jooble
Apply on BeBee
Apply on GetMeReferred
Apply on Foundit
Job description
Salary Range : Rs. 35000 - Rs. 40000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : 2+ Years of Experience
Location : Chunabhatti
Working Hours : 6.30pm -2.30am| Monday to Saturday
A...
Report this listing
PwC India
IN_Senior Manager_Agentic contact center Delivery__GCC_Advisory_Mumbai
PwC India • Mumbai, Maharashtra • via LinkedIn
11 days ago
Full–time
Apply on LinkedIn
Apply on BeBee
Apply directly on Recruit.net
Job description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Senior Manager
Job Description & Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, ****** orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Job description & Summary:
Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
• Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
• Translate business requirements into robust solution architectures aligned to customer objectives and delivery realities.
• Build compelling value propositions, business cases, and ROI models.
Responsibilities:
Client Stakeholder Management
• Lead customer workshops, requirement discovery sessions, and executive-level solution presentations.
• Manage expectations by clearly articulating scope, assumptions, dependencies, and success metrics.
• Support ongoing client conversations through the sales cycle and transition into delivery.
Project Delivery & Implementation Alignment
• Bring strong delivery perspective to presales by defining realistic implementation approaches, timelines, and rollout strategies.
• Collaborate with delivery and program management teams to ensure smooth handover from presales to execution.
• Identify risks, dependencies, and change management considerations early in the solution design.
• Provide advisory support during initial phases of implementation, as needed.
Operational & Domain Expertise
• Apply deep understanding of contact center operations including IVR, call flows, QA, workforce management, reporting, and compliance.
• Map AI and automation solutions to operational KPIs such as AHT, CSAT, FCR, containment, and agent productivity.
• Design solutions that balance innovation with operational feasibility.
Collaboration & Enablement
• Work closely with product, engineering, and delivery teams to shape solutions and provide market feedback.
• Support RFP/RFI responses, solution documentation, effort estimation, and pricing inputs.
• Enable sales teams through demos, solution playbooks, and competitive positioning.
Mandatory Skill Sets:
• Proven experience managing client stakeholders and engaging with senior business and IT leaders.
• Strong understanding of project delivery models, implementation of lifecycles, and governance.
Preferred Skill Sets:
• Hands-on expertise in:
• Chatbots & Voicebots
• Real-Time Agent Assist
• Speech & Interaction Analytics
• Smart Knowledge management solutions
• Contact Center Operations & KPIs
• Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE and others
• Excellent communication, storytelling, and presentation skills.
• Experience supporting enterprise RFPs and complex deals.
Years of Experience required:
8 -15 years
Education Qualification:
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.
:
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Contact Center Optimization
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Coaching and Feedback, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM) {+ 44 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
💡 Quick Summary
Seeking a career-building opportunity? The IN_Senior Manager_Agentic contact center Delivery__GCC_Advisory_Mumbai position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.