Inbound Call Center Parking Garage Tue-Sat 10p-6am

Remote Monitoring - 81 W Lake St Chgo, IL, 81 W Lake Street, Chicago, Illinois, United States of America Req #728 Monday, June 5, 2023 InterPark Holdings Inc.

is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brandsThe utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team!!

Check out current employment opportunities below.

Role Summary :

Remote Monitoring Foreman position answers calls from a centralized monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that locations are kept up to date on issues as they occur.

They are required to provide professional and courteous support to all internal and external customers. Assists the Facility and / or Operations Manager in monitoring established revenue controls and accountability systems.

General Essential Functions :
• Responds clearly and efficiently to customer inquiries including but not limited to monthly / daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
• Uses a variety of revenue control systems based on location requirements.
• Ensures inventory of operational supplies is at hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Maintains a clean work area at all times.
• Occasionally is responsible for remotely processing parking fees and related transactions accurately.
• Coordinates daily activities with Manager.
• Acts as the liaison for all customer service inquiries, complaints, occurring during monitoring which may include but is not limited to incident reports and claims for the location.

Reports / escalates any major issues to the facility manager as appropriate.
• Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
• Uses call center equipment as well as different revenue control systems to ensure a high level of service is provided to customers and staff across the Chicago Market and Remote Facilities
• Ensures all calls are answered and needs of customers are responded to in a timely manner and communicates clearly and effectively providing high levels of customer service.
• Completes accurate and well-written entries regarding calls into event log using internal web system.

Basic Qualifications :
• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Ability to speak to customers using phone / audio monitoring technology.
• Computer literate, knowledge of MS Word, MS Excel and Internet

Eligibility Requirements :
• Must submit your application for employment through www.interparkholdings.com to be considered for the position.
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age. If working at an off-airport location, you must be 21 years or older based on airport requirements.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions

Desired Characteristics :
• High School Diploma or GED.
• Prior customer service or parking industry experience.
• Strong problem-solving skills : Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast-paced environment

depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills.
• Strong customer focus and team-orientation.

Other details

Pay Type Hourly

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Last updated : 2024-09-23