Inbound Calling Executive | Remote

Job Title: Inbound Calling Executive - Remote

Location: Las Vegas, NV

Term: Contract

• Answer inbound calls from our internal clients at the branches.

• Educate clients on account services and capabilities

• Have basiccomputer troubleshooting skills for tier 1 support and document and ticket calls.

• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

• Have strong organizational skills, attention to detail, and excellent follow-up skills

• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Work schedule: Monday - Friday. Two shift times are available. +am- 6pm and 10am to 7pm Eastern (preferred shift). 100% remote

You'll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches and external clients.

Your expertise

• Call center experience is desired

• Detail oriented (nothing gets past you)

• Proficient in Microsoft Office Suite

• Citrix, Good for enterprise, or Active Directory is a plus

• Windows 7 navigation skills

• Basic understanding of computer networking

• Monitor, speaker, mice and keyboard troubleshooting, ETC.

• Know how to use remote access tools to assist clients

• Outlook and Microsoft office troubleshooting skill

Please send resumes to neeraj@reqroute.com