Job Description
Interact with clients through telephonic conversation.
Offer clients information about products or services, account cancellations or renewals, opening new accounts.
Enter or take orders from clients.
Obtain complaint details.
Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.
Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
Collect deposits and payments.
Arrange billings.
Determine the charges for service requests.
Draft contact forms.
Make changes in address records via computer.
Issue service discontinuance orders.
Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.
Contact clients to inform them about investigation results.
Respond to inquiries about service adjustments.
Offer clients information about products or services, account cancellations or renewals, opening new accounts.
Enter or take orders from clients.
Obtain complaint details.
Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.
Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
Collect deposits and payments.
Arrange billings.
Determine the charges for service requests.
Draft contact forms.
Make changes in address records via computer.
Issue service discontinuance orders.
Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.
Contact clients to inform them about investigation results.
Respond to inquiries about service adjustments.
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Customer Service position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
