Job Description
What you’ll do
Roles and Responsibilities
Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.
Roles and Responsibilities
Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.
💡 Quick Summary
Seeking a career-building opportunity? The Inbound | Customer Service | Voice Process | HCL Tech position is now open for candidates interested in the BPO Jobs sector. This role in Ahemdabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
