Inbound Member Services Consultant

Job Title: Inbound Member Services Consultant

Experience: 1- 3 Years

Base Location: Gurgaon/Gurugram

Employment Type: Fulltime / Permanent

Mode of Work: Work from Office

Shift Timings: 7 AM to 4 PM

Job Description:

Experience:

● Experience in a contact centre, hospitality or customer facing environment

(preferred)

● Previous experience in an omni channel customer service role is preferred: Live Chat,

Voice, Email, Webform & Social Media

Capabilities:

● Rapport building skills

● Exceptional customer skills agnostic of channel

● Highly developed interpersonal skills including verbal communication, listening and

problem solving skills

● Ability to use active listening skills, to think quickly and laterally to generate ideas

and alternative solutions to problems

● Attention to detail

● Objection and complaint resolution abilities

● Resilience with the ability to work and remain calm in a high volume case

environment

● Effective time management skills to schedule time for assigned tasks set by

management

● Intermediate computer literacy skills including G Suite

● Positive mental attitude

● Professional approach to job with high work ethic

Key Responsibilities:

Providing a consistent level of service in accordance with Heartist principles &

company values to our members on every interaction with every member/guest that

exceeds our members expectations.

● Responding to member queries via phone, email, LiveChat or Social Media in

accordance with standard operating procedures

● Resolution of member queries and complaints

● Generate sales leads through referrals that develop into memberships

● Developing written content for internal and customer facing knowledge bases.

• Only candidates local to Gurgaon will be considered*

If Interested candidates share your updated Cv to gowthami@eateam.com