Job Description
Inbound Calls and outbound calls
Customer Query and Complaints Resolutions
Order Status
Order Modifications
Coordination with Operations and Delivery PartnersManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCriteria:
• Minimum Qualification : 12th/10th + Diploma(3 Years)/10th + ITI
• Work Experience : 0 to 5 Years
• Selection Criteria : HR Round -> Operations Round
• Preferred Candidates :
1. Good communication
2. Preferred Languages: English, Hindi, with any local language.
3. Flexible to work for 6 Days with 1 rotational off4. Need fluent English
Salary : 12k -14k salary package
More information about this Inbound Process Job
Please go through the below FAQs to get all answers related to the given Inbound Process job
• What are the job requirements to apply for this Inbound Process job position?
• Ans: A candidate must have a minimum of 0 to 3+ year experience as an Inbound Process
• What is the qualification for this job?
• Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE), 10th Pass (SSC)
• What are the salary requirements for this job?
• Ans: The salary range is between 12000 and 14000 Monthly. The Salary will depend on the interview. This Inbound Process is a Full Time in Pune.
• What is the hiring Process of this job?
• Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
• This Inbound Process is a work from home job?
• Ans: No ,its not a Work from Home Job.
• How many job vacancies are opening for the Inbound Process position?
• Ans: There are immediate 50 job openings for Inbound Process in our Organisation
Customer Query and Complaints Resolutions
Order Status
Order Modifications
Coordination with Operations and Delivery PartnersManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCriteria:
• Minimum Qualification : 12th/10th + Diploma(3 Years)/10th + ITI
• Work Experience : 0 to 5 Years
• Selection Criteria : HR Round -> Operations Round
• Preferred Candidates :
1. Good communication
2. Preferred Languages: English, Hindi, with any local language.
3. Flexible to work for 6 Days with 1 rotational off4. Need fluent English
Salary : 12k -14k salary package
More information about this Inbound Process Job
Please go through the below FAQs to get all answers related to the given Inbound Process job
• What are the job requirements to apply for this Inbound Process job position?
• Ans: A candidate must have a minimum of 0 to 3+ year experience as an Inbound Process
• What is the qualification for this job?
• Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE), 10th Pass (SSC)
• What are the salary requirements for this job?
• Ans: The salary range is between 12000 and 14000 Monthly. The Salary will depend on the interview. This Inbound Process is a Full Time in Pune.
• What is the hiring Process of this job?
• Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
• This Inbound Process is a work from home job?
• Ans: No ,its not a Work from Home Job.
• How many job vacancies are opening for the Inbound Process position?
• Ans: There are immediate 50 job openings for Inbound Process in our Organisation
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Process Opening in Cyitechsearch position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
