Job Description
Job Details:
Location: Auckland
Position: Inbound Tour Operator
Wage: $25.00 hourly rate
Hours of work: Minimum 30 hours per week, Maximum 48 hours per week, shifted by
roster from Monday to Friday.
GSN Pacific Ltd is an inbound travel agency specialising in New Zealand tourism products. We are seeking TWO dedicated and detail-oriented Inbound Tour Operators to support our growing inbound markets, particularly clients from Malaysia, Thailand, the Philippines, Singapore, China and India. This role focuses on coordinating comprehensive travel arrangements and delivering culturally appropriate, high-quality travel experiences tailored to diverse international clients.
Skills & Experience Required
At least 2–3 years of relevant experience in the tourism, travel, or hospitality industry AND a relevant tertiary qualification
Bachelor’s degree or higher in relevant industry
Strong organisational skills and attention to detail
Ability to manage multiple bookings and deadlines independently
Excellent communication and customer service skills
Competency in computer systems and inbound booking platforms
Fluency in written and spoken English is required
Mandarin Chinese language skills are highly advantageous due to business communication needs with Malaysian and China clients
Full NZ driver licence with no restriction
Additional Attributes
Strong cross-cultural communication skills
Understanding of Southeast Asian, China and Indian travel markets and customer expectations
Ability to work effectively in a fast-paced inbound tourism environment
Genuine interest in the tourism industry and long-term career development
Key Responsibilities
Liaise with international inbound clients to understand travel requirements, preferences, and budgets
Design detailed and customised itineraries for group and FIT travellers
Arrange and book accommodation, transport, restaurants, attractions, and activities
Prepare quotations and issue invoices accurately and in a timely manner
Monitor, manage, and control travel budgets to ensure cost-effectiveness while meeting client expectations
Adjust itineraries flexibly in response to budget changes, availability, or client requests
Coordinate closely with hotels, transport providers, restaurants, and local tour operators
Ensure itineraries meet clients’ cultural expectations and dietary requirements
Handle changes, cancellations, and unexpected travel issues professionally
Prepare confirmations, vouchers, and travel documentation
Deliver high-quality customer service before, during, and after travel
Willingness and ability to work overtime and be on call outside of normal working hours
Assist and supervise junior staff to resolve issues and monitor their work
If you are interested in this position, please do not hesitate to send your CV to [email protected]
Applicants for this position should have NZ residency or a valid NZ work visa
Pay: $25.00 hourly rate
Location: Auckland
Position: Inbound Tour Operator
Wage: $25.00 hourly rate
Hours of work: Minimum 30 hours per week, Maximum 48 hours per week, shifted by
roster from Monday to Friday.
GSN Pacific Ltd is an inbound travel agency specialising in New Zealand tourism products. We are seeking TWO dedicated and detail-oriented Inbound Tour Operators to support our growing inbound markets, particularly clients from Malaysia, Thailand, the Philippines, Singapore, China and India. This role focuses on coordinating comprehensive travel arrangements and delivering culturally appropriate, high-quality travel experiences tailored to diverse international clients.
Skills & Experience Required
At least 2–3 years of relevant experience in the tourism, travel, or hospitality industry AND a relevant tertiary qualification
Bachelor’s degree or higher in relevant industry
Strong organisational skills and attention to detail
Ability to manage multiple bookings and deadlines independently
Excellent communication and customer service skills
Competency in computer systems and inbound booking platforms
Fluency in written and spoken English is required
Mandarin Chinese language skills are highly advantageous due to business communication needs with Malaysian and China clients
Full NZ driver licence with no restriction
Additional Attributes
Strong cross-cultural communication skills
Understanding of Southeast Asian, China and Indian travel markets and customer expectations
Ability to work effectively in a fast-paced inbound tourism environment
Genuine interest in the tourism industry and long-term career development
Key Responsibilities
Liaise with international inbound clients to understand travel requirements, preferences, and budgets
Design detailed and customised itineraries for group and FIT travellers
Arrange and book accommodation, transport, restaurants, attractions, and activities
Prepare quotations and issue invoices accurately and in a timely manner
Monitor, manage, and control travel budgets to ensure cost-effectiveness while meeting client expectations
Adjust itineraries flexibly in response to budget changes, availability, or client requests
Coordinate closely with hotels, transport providers, restaurants, and local tour operators
Ensure itineraries meet clients’ cultural expectations and dietary requirements
Handle changes, cancellations, and unexpected travel issues professionally
Prepare confirmations, vouchers, and travel documentation
Deliver high-quality customer service before, during, and after travel
Willingness and ability to work overtime and be on call outside of normal working hours
Assist and supervise junior staff to resolve issues and monitor their work
If you are interested in this position, please do not hesitate to send your CV to [email protected]
Applicants for this position should have NZ residency or a valid NZ work visa
Pay: $25.00 hourly rate
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Tour Operator position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
