Job Description
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 1++ 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.
Job Title:
Incident Manager
Date:
05 Apr 2026
Department:
IT
Location:
Chennai
Business Line / Function:
Wealth Management
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Part of BNPP Wealth Management in Chennai, the position is created to handle Incident Management.
• The Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). A key component of this role is to ensure consistency and control over the management of Major Incidents.
• During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper execution of the process, coordinating and overseeing individual incident owners and support teams involved in troubleshooting and ensuring meaningful communication is sent on-time to the relevant stakeholders.
• When no such Incident ongoing, the Incident Manager focuses on post Incidents activities and process improvement
• Incident Manager is also responsible for creation of periodic and on-demand incident reports for the senior management.
Responsibilities
• End to end ownership of the Major Incident with the aim to minimize the time to restore
• Coordination with all support engineers involved in the troubleshooting with the possibility to involve other support groups.
• Ensure a systematic process are followed for all Major Incidents from opening to closure.
• Assess Incident complexity and decide to apply the Crisis Management process if required, manage communication and escalation to Executive management.
• Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear communication and publish them based on the priority of the incident.
• Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts.
• Ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies.
• Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management.
• As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT)
• Activate and manage the Incident WAR Room
Direct Responsibilities
• Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document
• Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity.
• Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity
• Report KPI and analysis to senior management on key inputs linked to Major Incidents content and trends
Contributing Responsibilities
• Identify potential problems and/or increasing trend of repetitive Incidents
• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
• Identify and Escalate all process gap to the process owner and mgmt.
• Escalate unresolved incidents to external support, e.g. Software and Hardware Vendors
Technical & Behavioral Competencies
• Overall IT experience: 10 Years +
• Previous experience as Application support (2+ years)
• Previous experience as Incident Manager (3+ years)
• Good understanding of transversal technologies (Tomcat, Oracle, SAN, Unix, Windows, Network, Autosys, MQ)
• Willing to work as an on-call during weekends
• Leadership with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels (English) in an international context and should be able to follow organization process
• Reactivity and ability to solve problems by using different methods
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Ability to work under pressure
Specific Qualifications (if Required)
• Having knowledge about monitoring tools and scheduling jobs would be plus
• French language will be considered as a plus
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Choose an item.
Decision Making
Critical thinking
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to manage / facilitate a meeting, seminar, committee, training…
Analytical Ability
Choose an item.
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
Other/Specific Qualifications (if Required)
NA
Primary Location
IN-TN-Chennai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 10 years
Schedule
Full-time
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 1++ 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.
Job Title:
Incident Manager
Date:
05 Apr 2026
Department:
IT
Location:
Chennai
Business Line / Function:
Wealth Management
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Part of BNPP Wealth Management in Chennai, the position is created to handle Incident Management.
• The Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). A key component of this role is to ensure consistency and control over the management of Major Incidents.
• During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper execution of the process, coordinating and overseeing individual incident owners and support teams involved in troubleshooting and ensuring meaningful communication is sent on-time to the relevant stakeholders.
• When no such Incident ongoing, the Incident Manager focuses on post Incidents activities and process improvement
• Incident Manager is also responsible for creation of periodic and on-demand incident reports for the senior management.
Responsibilities
• End to end ownership of the Major Incident with the aim to minimize the time to restore
• Coordination with all support engineers involved in the troubleshooting with the possibility to involve other support groups.
• Ensure a systematic process are followed for all Major Incidents from opening to closure.
• Assess Incident complexity and decide to apply the Crisis Management process if required, manage communication and escalation to Executive management.
• Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear communication and publish them based on the priority of the incident.
• Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts.
• Ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies.
• Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management.
• As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT)
• Activate and manage the Incident WAR Room
Direct Responsibilities
• Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document
• Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity.
• Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity
• Report KPI and analysis to senior management on key inputs linked to Major Incidents content and trends
Contributing Responsibilities
• Identify potential problems and/or increasing trend of repetitive Incidents
• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
• Identify and Escalate all process gap to the process owner and mgmt.
• Escalate unresolved incidents to external support, e.g. Software and Hardware Vendors
Technical & Behavioral Competencies
• Overall IT experience: 10 Years +
• Previous experience as Application support (2+ years)
• Previous experience as Incident Manager (3+ years)
• Good understanding of transversal technologies (Tomcat, Oracle, SAN, Unix, Windows, Network, Autosys, MQ)
• Willing to work as an on-call during weekends
• Leadership with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels (English) in an international context and should be able to follow organization process
• Reactivity and ability to solve problems by using different methods
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Ability to work under pressure
Specific Qualifications (if Required)
• Having knowledge about monitoring tools and scheduling jobs would be plus
• French language will be considered as a plus
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Choose an item.
Decision Making
Critical thinking
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to manage / facilitate a meeting, seminar, committee, training…
Analytical Ability
Choose an item.
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
Other/Specific Qualifications (if Required)
NA
Primary Location
IN-TN-Chennai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 10 years
Schedule
Full-time
💡 Quick Summary
Seeking a career-building opportunity? The Incident Manager position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.