Job Description
Full job description
About the Role
This role will support and facilitate the implementation and monitoring of effective risk and compliance management practices relating to incident and issue management to help ensure icare meets its legal, regulatory and internal policy obligations. The role will assist in the delivery of incident and issue management strategies which are designed to build incident and issue management capability in the organisation.
Leverage your deep subject matter expertise and experience to support and facilitate the effective management of risk associated with regulatory bodies, privacy, cyber, and/or technology, within the Workers Compensation.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
icare day – access to an extra day’s leave
17.5% annual leave loading
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
Subject matter expertise in risk and compliance management practices in relation to incident and issue management.
Partner with the business to support the design and implementation of the incident and issue management processes and monitoring mechanisms
Provide support to incident coordinators in incident and issue management, root cause analysis and identification of remediation actions and mitigating controls
Proactively provide support to help identify, record, escalate and manage incidents, compliance breaches, issues and associated Risk Connect actions appropriately
Provide coaching to incident coordinators to uplift incident and issue management capability in the team
Take the lead in management reporting and escalation, root cause analysis, review of remediation activities and assessment and agreement on control uplift/new control design actions for all High rated incidents and issues engaging broader risk/assurance and compliance team as needed
Conduct analysis of incident and issue trends and themes based on reports provided by incident coordinators and identify any systemic themes, control gaps, control uplift opportunities to assist business risk owners in the development and maintenance of business unit and scheme Risk Profiles, obligations register and control assurance activities for the Workers Compensation function
Support continuous improvement of processes relating to the identification, adherence to and escalation of non-compliance with icare internal policies or compliance obligations engaging the compliance team as needed
Contribute to regular incident and issue management reports, risk and compliance reporting, including Management, Committee and Board reporting as required
Contribute to the design of enhancements to Risk Connect, to align with governance and operational needs
Provide support to the Incident & Issue Lead in monitoring quality of incident and issue reporting and escalations to incident and issue business owners and the WC LT to ensure continuous improvement
Collaborate with Line 2 Risk and Governance to receive direction on requirements for operational issue and incident management and to develop and conduct training relating to incident and issue management, as required
Coordinate and facilitate regular forums to facilitate information sharing, trend identification, gap analysis and improvements
Promote and encourage a positive risk culture.
Skills & Expertise
3-4 years, well-rounded compliance experience, at an operational level
Preferred experience in insurance industry or banking industry
A broad range of relevant workers insurance industry experience
Experience operating in a risk/compliance role, preferably with incident and action management experience
Deep level of subject matter expertise and experience in at least one of: SIRA or other regulatory bodies; privacy, cyber and/or technology
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
About the Role
This role will support and facilitate the implementation and monitoring of effective risk and compliance management practices relating to incident and issue management to help ensure icare meets its legal, regulatory and internal policy obligations. The role will assist in the delivery of incident and issue management strategies which are designed to build incident and issue management capability in the organisation.
Leverage your deep subject matter expertise and experience to support and facilitate the effective management of risk associated with regulatory bodies, privacy, cyber, and/or technology, within the Workers Compensation.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
icare day – access to an extra day’s leave
17.5% annual leave loading
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
Subject matter expertise in risk and compliance management practices in relation to incident and issue management.
Partner with the business to support the design and implementation of the incident and issue management processes and monitoring mechanisms
Provide support to incident coordinators in incident and issue management, root cause analysis and identification of remediation actions and mitigating controls
Proactively provide support to help identify, record, escalate and manage incidents, compliance breaches, issues and associated Risk Connect actions appropriately
Provide coaching to incident coordinators to uplift incident and issue management capability in the team
Take the lead in management reporting and escalation, root cause analysis, review of remediation activities and assessment and agreement on control uplift/new control design actions for all High rated incidents and issues engaging broader risk/assurance and compliance team as needed
Conduct analysis of incident and issue trends and themes based on reports provided by incident coordinators and identify any systemic themes, control gaps, control uplift opportunities to assist business risk owners in the development and maintenance of business unit and scheme Risk Profiles, obligations register and control assurance activities for the Workers Compensation function
Support continuous improvement of processes relating to the identification, adherence to and escalation of non-compliance with icare internal policies or compliance obligations engaging the compliance team as needed
Contribute to regular incident and issue management reports, risk and compliance reporting, including Management, Committee and Board reporting as required
Contribute to the design of enhancements to Risk Connect, to align with governance and operational needs
Provide support to the Incident & Issue Lead in monitoring quality of incident and issue reporting and escalations to incident and issue business owners and the WC LT to ensure continuous improvement
Collaborate with Line 2 Risk and Governance to receive direction on requirements for operational issue and incident management and to develop and conduct training relating to incident and issue management, as required
Coordinate and facilitate regular forums to facilitate information sharing, trend identification, gap analysis and improvements
Promote and encourage a positive risk culture.
Skills & Expertise
3-4 years, well-rounded compliance experience, at an operational level
Preferred experience in insurance industry or banking industry
A broad range of relevant workers insurance industry experience
Experience operating in a risk/compliance role, preferably with incident and action management experience
Deep level of subject matter expertise and experience in at least one of: SIRA or other regulatory bodies; privacy, cyber and/or technology
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
💡 Quick Summary
Seeking a career-building opportunity? The Incidents & Issues Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.