IND Consultant I - US Claims

Job Title- IND Consultant - Business Service support

ARL- 7

Solution Line- WCRG

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- Hybrid

Cab Facility- Yes

Shift Time - US Shift

People Manager role: No

Required education and certifications critical for the role-

Graduation

Required years of experience –

5+ years of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT BUSINESS

CLAIMS – Aon is a leading global professional services firm that provides a broad range of risk, retirement, and health solutions-including insurance broking and consulting. Insurance claims processing is a crucial part of the operations, evaluate, and settle a claim filed by a policyholder or beneficiary after suffering a covered loss or damage.

GENERAL DESCRIPTION OF ROLE:

· Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.

JOB RESPONSIBILITIES:

· Receive, review, and validate insurance or reinsurance claims from global clients

· Confirm all required documentation and information is complete for processing; request missing items as needed

· Enter claim details into the relevant broking or claims management system in a timely and accurate manner

· Liaise with insurers, reinsurers, loss adjusters, and other third parties to track claim progress and resolve issues

· Keep clients and internal teams informed of claim status, communicating next steps and anticipated timelines

· Assist in preparing and submitting claims reports, loss summaries, and client updates

· Escalate complex or disputed claims to senior team members or management for resolution

· Monitor claim settlements and ensure payments are processed by contractual agreements

· Support the maintenance and improvement of claims procedures to drive operational excellence within the Global Broking Center

· Stay up to date with industry regulations, market changes, and company best practices

SKILLS/COMPETENCIES REQUIRED:

· Experience in Claims processing, Broking in insurance industry and strong attention to detail and effective time management

· Excellent analytical, organizational, and written/verbal communication skills

· Proficiency in using claims, broking, or CRM systems, as well as MS Office

· Ability to work cross-culturally and liaise with multiple stakeholders in different time zones

· Understanding global insurance practices and documentation processes is desirable

· Team-oriented with a commitment to delivering positive client experience

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

COMMITMENT TO SUSTAINABILITY

“Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.”
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