Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Program Lead & Solution Architect - FSWork Location: Mumbai | Years of experience: 15+ years | Level: Sr. ManagerKey ResponsibilitiesManage service delivery operations in line with the contracted SLAs and KPIsManage a team of Technical Leads and third party vendor resources for seamless service deliveryTransitions Scale up quickly to understand customer business and support modelProvide technical support to client and team assisting with systems integrationsManage ticketed query system and ensure comprehensive database of queries and resolutions is kept up to dateMaintain and update technical documents, SOPS s for service request and proceduresManage coordination at a local level and be available 7x24Key Program Skills (Must haves) for OperationsExperience with Banking Operations IT Service DeliveryPossess specialist knowledge of Banking and core banking (finacle)Experience in leading automation agenda to ensure productivity gainsRisk managementClient escalation managementClient status reportingBe able to infer system anamolies through alerts originating from monitoring toolsManaging project financials focusing on building cost efficiencies and sustaining profitability marginsCustomer and Team ManagementGood to have SkillsExperience on Splunk, Dynatrace and OPSView monitoring tools is desiredEagerness to learn new technologiesAlways grasp the urgency and act with urgencyProfessional AttributesExcellent communication skills and ability to work with client CxOs/ IT heads/ Principal ArchitectsAbility to align organization on complex technical decisionsActive coach and mentor whose goal is to grow and maximize the team s potentialHigh energy and passionate individual who inspires teammates to reach their maximum potentialEmbraces a culture of trust and complete transparencyPromotes free thought is energized by ideas from others in teamTakes ownership of problems through resolutionKnowledge and skill requirementsSelf-motivated individual with highest levels of professionalism15+ years of experience in banking industry/ FS clients in IndiaDemonstrated experience in relationship building & networking skillsWhat s in-store for you - Learn and grow continuously: Build new skills, grow existing skills, develop new areasof expertise within functional, technical or industry areas of the business withAccenture s unmatched 24/7 expert-curated learning boards, webinars and classroomstyletraining programs- Innovate: Get access to resources that will allow you to leverage the latest technologiesand bring innovation to life with the world s most recognizable companies- Thrive and advance: Grow your career as far as your ambitions take you- Truly human: Bring your whole self to a company that aims to be the most diverse inthe world and delivers real-time performance feedback based on your strengths, notstats
💡 Quick Summary
Seeking a career-building opportunity? The India Market Unit | Banking Ops | Senior Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
