Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

17-Mar-2024

Job ID

36685

Travel Amount

up to 10%

Secondary locations

IND - Bangalore WeWork, IND Chennai - Alderstone

Description and Requirements

#LI-AB2

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

The Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for enterprise software products and solutions. Though the Information Developer will receive guidance from more senior team members to work efficiently and effectively with IDD standards and processes, the expectation is that the Information Developer will be a contributing member of the team quickly.

Responsibilities Include:
• Contribute to the development of high-quality technical documentation by working with writers and engineers to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area.
• Report accurate and timely status for all assignments. Escalate issues to management.
• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Deliver documentation on time and with the highest quality possible.
• Help other writers to meet deadlines, as required.
• Collaborate with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers.
• Assist with monitoring the problem-tracking database to identify documentation problems. Ensure that documentation defects are corrected.
• Improve products by reporting defects, and by participating in activities such as IDD workshops and usability sessions.
• Initiate and recommend creative ways to improve technical information deliverables and processes.
• Make recommendations to improve the content model, style, and structural elements of BMC documentation.
• Learn, follow, and contribute to department and project standards, processes, and procedures.

Position Requirements
• 3+ years of experience in writing technical documentation for enterprise software audiences
• Hands-on experience with accepted team collaboration, authoring and publishing tools
• Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups
• Ability to quickly learn new technologies and software applications
• Ability to handle multiple projects

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, ****** orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page